Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
OperationsManager
Monique Garrett

Monique Garrett

Operations Manager
Lubbock,TX

Summary

Seasoned Operations Manager and talented leader with over 10 years of experience applying exceptional planning and problem solving abilities toward enhancing business plans and day-to-day activities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Results driven and resilient in developing teams and staff while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

20
20
years of professional experience
7
7
years of post-secondary education

Work History

Operations Manager

Covenant Health Systems
Lubbock, TX
06.2017 - 10.2023
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Onboarded and trained over 2500 new contingent workers in 3 years and oversaw all staffing operations.
  • Developed and facilitated new-hire orientations for contingent workers.
  • Verified payroll, vacation and sick time hours to support accounting processes.
  • Assisted with personnel records management to support recordkeeping accuracy.
  • Collaborated with manager to determine department's short and long-term hiring needs.
  • Cultivated relationships with recruitment agencies for access to larger talent pools.
  • Facilitated smooth employee transitions with comprehensive onboarding program.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.

Staff Educator

Covenant Health Systems
Lubbock, TX
03.2008 - 06.2017
  • Implemented process improvement and education to ensure non-licensed staff were trained on all policies and practices to optimize procedures for higher efficiency and help company evolve and grow.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.

Staffing Coordinator

Covenant Health Systems
Lubbock, TX
04.2006 - 06.2008
  • Managed applicant tracking system (Kronos Scheduler)database by entering, updating and maintaining employee schedules. time, contact details, and supporting documentation.
  • Developed and facilitated new-hire orientations.
  • Verified payroll, vacation and sick time hours to support accounting processes.
  • Assisted with personnel records management to support recordkeeping accuracy.
  • Improved office efficiency by effectively managing internal communications and correspondence.

Unit Secretary

Covenant Health Systems
Lubbock, TX
03.2004 - 03.2006
  • Maintained rapport with physicians, nurses, and other healthcare personnel.
  • Transcribed doctors' medication orders, lab test requests, and care plans.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained current and accurate medical records for patients.
  • Managed incoming calls and directed to appropriate department.

Education

Bachelor of Science - Bachelors of Applied Science

Wayland Baptist University
Plainview, TX
08.2017 - 05.2024

Skills

Employee relations and conflict resolution

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Affiliations

YWCA Board Member: diverse group of women that share a common love for helping the community and living out the mission of "eliminating racism and empowering women."

March of Dimes Board Member: helping to bring diversity to this organization and help educate and bridge the gap between this organization and people of color.

Women of the 100- VP: diverse sector of like minded women, leaders, and professionals dedicated to helping to empower and influence young women and girls in the Lubbock community to help them reach their full potential through mentorship and engagement.

East Lubbock Community Alliance Co-Chair: umbrella organization that brings together over 80 organizations and has over 300 members to help collaborate and create a better future for our community.

Church and District Administrative Assistant: administrative duties for local and district church.

Accomplishments

Mission & Mentoring: Elite leadership training to learn of the mission of the motherhood. Candidates selected throughout all ministries by area vice presidents.

Leadership Academy: 18 month elite leadership course for selected leaders throughout the organization.

Covenant Cares Chair: 2 year chair of employee giving campaign and raised the highest dollar amount ever met in my first year, over $652k.

Leadership Lubbock: Selected by area CEO & CNO to represent Covenant Health in LL, organized by Lubbock Chamber of Commerce.

Culture 99: Nominated by leaders as a Culture 99 recipient.

Values in Action: nominated for excellence award

Lubbock ISD Leadership Academy: Academy to enhance the knowledge of how this district operates and the impact they have on the Lubbock community.



Timeline

Bachelor of Science - Bachelors of Applied Science

Wayland Baptist University
08.2017 - 05.2024

Operations Manager

Covenant Health Systems
06.2017 - 10.2023

Staff Educator

Covenant Health Systems
03.2008 - 06.2017

Staffing Coordinator

Covenant Health Systems
04.2006 - 06.2008

Unit Secretary

Covenant Health Systems
03.2004 - 03.2006
Monique GarrettOperations Manager