Monique Garrett
Visalia,USA
Summary
Dedicated customer service professional with 10+ years of experience assisting high-volume member accounts. Recognized for resolving issues quickly, processing refunds accurately, and consistently delivering friendly, efficient service. Proven ability to promote membership upgrades and contribute to team success.
Overview
10
10
years of professional experience
Work History
Sales Associate
PREMIUM BLOSSOM
03.2024 - Current
- Assisted customers in selecting cannabis products, enhancing overall shopping experience.
- Maintained product displays and inventory levels, ensuring optimal stock availability.
- Collaborated with team to achieve sales goals through effective merchandising strategies.
- Trained new associates on product knowledge and customer service best practices.
- Implemented promotional displays to drive customer engagement and boost sales performance.
- Analyzed sales trends to provide feedback for inventory management and product selection.
- Resolved customer inquiries and complaints promptly, fostering positive relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Amazon Warehouse Associate
Amazon.com
04.2021 - 03.2024
- Worked inbound with decant (scanning barcodes checking items in), each receiving pallets, wrapping pallets, each receiving packages that come out of the truck, helped unload a truck as well
Shift Leader
Carls Jr
03.2019 - 03.2021
- Working at Carls Jr was a great first experience, I made my way up to shift leader. I went above and beyond so therefore my boss thought I earned a team shift leader position. I mainly worked cashier and provided great customer service. I also sent my crew on breaks. Worked with P.O.S systems, and trained new people. Bank runs.
Sales Associate
Cosmoprof
03.2017 - 01.2018
- Provided great customer service, worked with register. answered any questions about products. Stocked shelves, helped with end caps for our newest products. Informed customers what was on sale, cleaned and organized store. Bank runs.
retail
Rue 21
11.2015 - 12.2015
- Working with retail was a good experience. I assured great, friendly customer service.
Education
High School Diploma -
Butterfield charter highschool
Porterville, CA06.2016
Skills
- Cashiering
- Cash Handling
- POS
- Merchandising
- Stocking
- Shift Management
- Assistant Manager Experience
- Store Management Experience
- Food Service
- Food Safety
- Food Preparation
- Food Handling
- Cooking
- Serving Experience
- Warehouse experience
- Cleaning
- Pallet jack
- Order picking
- Driving
- Upselling
- Teamwork and collaboration
- Listening skills
- Problem-solving
- Cash handling
- Sales expertise
- Display setup
- Product promotions
Timeline
Sales Associate
PREMIUM BLOSSOM
03.2024 - Current
Amazon Warehouse Associate
Amazon.com
04.2021 - 03.2024
Shift Leader
Carls Jr
03.2019 - 03.2021
Sales Associate
Cosmoprof
03.2017 - 01.2018
retail
Rue 21
11.2015 - 12.2015
High School Diploma -
Butterfield charter highschool