Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Monique Gbenoba

Houston

Summary

I am a results-driven professional with extensive experience in client relationship management, strategic communication, and problem-solving. I have a proven track record in managing caseloads and providing excellent customer support. I ensure client satisfaction, long-term engagement, and retention.

Overview

8
8
years of professional experience

Work History

Assistant Administrator

The Sherae Smith Team
Houston
11.2024 - Current
  • Managed daily office operations including scheduling, correspondence, and maintaining records
  • Coordinated meetings and communication between departments, ensuring smooth internal and external interactions
  • Drafted professional reports, presentations, and correspondences
  • Ensured compliance with company policies and industry regulations

Barista

Big Shot Coffee House
Tyler
04.2022 - 08.2024
  • Ensured excellent customer satisfaction through proactive service
  • Fostered community engagement through event coordination
  • Efficiently handled transactions, enhancing customer loyalty and satisfaction

30-Day Transition Coach

Community Integration Project
Tyler
11.2022 - 03.2024
  • Managed caseload of 20-40 clients, delivering strategic planning to enhance client independence
  • Conducted follow-up assessments, provided personalized support, and connected clients with resources to facilitate community integration and reduce readmission rates
  • Strengthened client relationships through consistent, supportive communication

Social Service Worker

The Bair Foundation
Tyler
04.2021 - 11.2021
  • Performed regular home visits, ensuring compliance with care standards
  • Collaborated with child care agencies to maintain quality of care
  • Facilitated access to resources, significantly impacting client satisfaction and goal achievement

Intervention Specialist

Burke Mental Health
Nacogdoches
02.2020 - 04.2021
  • Provided services to individuals engaged in criminal justice systems, significantly reducing recidivism
  • Developed individualized service plans, enhancing client strengths and addressing risk factors
  • Collaborated with probation officers, maintaining clear communication on client progress and concerns

Mental Health Clinician

Burke Mental Health
Nacogdoches
06.2017 - 02.2020
  • Managed extensive caseloads (50-70 clients), ensuring high standards of care and service
  • Developed personalized treatment plans, achieving high client satisfaction and outcomes
  • Provided crisis intervention, safety planning, and risk assessments, contributing significantly to overall client wellness and retention

Education

Bachelor of Arts - Psychology

Stephen F. Austin State University
Nacogdoches, TX
05-2017

Skills

  • Client Relationship Management
  • Strategic Communication & Sales
  • Revenue Growth & Retention
  • Microsoft Office Suite
  • Google Workspace Suite
  • Crisis Intervention
  • Complex Problem Solving
  • Project Coordination
  • Team Collaboration

References

Available upon request.

Timeline

Assistant Administrator

The Sherae Smith Team
11.2024 - Current

30-Day Transition Coach

Community Integration Project
11.2022 - 03.2024

Barista

Big Shot Coffee House
04.2022 - 08.2024

Social Service Worker

The Bair Foundation
04.2021 - 11.2021

Intervention Specialist

Burke Mental Health
02.2020 - 04.2021

Mental Health Clinician

Burke Mental Health
06.2017 - 02.2020

Bachelor of Arts - Psychology

Stephen F. Austin State University

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Monique Gbenoba