Monique Giesler
Odessa,TX
Summary
Experienced coordinator with a strong focus on team collaboration and achieving results. Adept in project management, communication, and problem-solving, consistently delivering outcomes with reliability and flexibility to adapt to changing needs. Prepared to make a significant impact in a dynamic environment, known for fostering teamwork and adapting to dynamic environments, ultimately contributing to organizational success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Therapeutic Coordinator
High Sky Children's Ranch
Midland, Texas
05.2024 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Streamlined administrative processes, allowing for more efficient use of resources and better support for project teams.
- Implemented digital filing system, drastically reducing retrieval times and improving document organization.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Parenting Support Supervisor
High Sky Children's Ranch
Midland, Texas
01.2017 - 05.2024
- Designed and led parenting workshops focusing on effective communication, discipline strategies, and emotional regulation
- Assisted families in developing positive parenting techniques through one-on-one coaching and resource sharing
- Monitored and evaluated family progress, adjusting strategies as needed to ensure successful outcomes
- Established clear performance expectations for the support team, resulting in improved accountability and measurable results.
- Analyzed performance metrics to identify areas for improvement and implement targeted strategies.
- Reviewed customer feedback regularly, identifying trends in common issues and recommending product enhancements accordingly.
- Implemented a knowledge management system to centralize information resources for easy access by the support team.
- Mentored junior team members, providing guidance on best practices and professional development opportunities.
- Streamlined support processes for increased efficiency and improved response times.
- Developed staff training programs to ensure consistent service quality across the team.
- Conducted regular performance evaluations for team members, offering constructive feedback and opportunities for growth within the organization.
- Cultivated strong relationships with key clients through proactive communication and personalized attention to their unique needs.
- Created a supportive environment where employees felt empowered to make decisions independently while still receiving guidance when needed.
- Facilitated regular meetings to discuss ongoing challenges, share successes, and foster teamwork among staff members.
- Enhanced customer satisfaction by promptly addressing and resolving support issues.
- Facilitated positive reunifications within families by addressing barriers to parent-child bonding and promoting healthy attachment patterns during supervised visits.
- Strengthened community connections for families by referring them to available local resources such as counseling services or parenting classes when appropriate.
- Boosted parent-child attachment through the use of therapeutic interventions, such as role-playing exercises or structured playtime activities.
- Contributed to a positive team dynamic by consistently maintaining open lines of communication with colleagues, supervisors, and case managers regarding case developments or concerns.
- Improved communication between parents and children through facilitating structured conversations and activities.
- Contributed to team success by collaborating with colleagues on challenging cases, sharing best practices, and offering insights gained from experience.
- Supported families in achieving reunification goals through regular progress updates, goal-setting exercises, and collaboration with case managers.
- Fostered trust and rapport with clients through compassionate listening, empathetic support, and maintaining confidentiality.
- Enhanced family relationships by conducting comprehensive assessments and creating individualized parenting plans.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
Supervised Visitation Specialist
High Sky Children's Ranch
Midland, Texas
05.2015 - 01.2019
- Facilitated safe and structured visitations for children and their families, ensuring compliance with legal and ethical standards
- Maintained detailed records of visitations, providing comprehensive reports to relevant stakeholders
- Worked closely with families to promote positive interactions, enhancing family dynamics and relationships
- Maintained accurate documentation for each visitation session, noting observations, concerns, or incidents for review by case managers or supervisors.
- Promoted positive parenting practices by modeling effective strategies and providing constructive feedback to parents.
- Increased parental understanding of child development by sharing relevant resources and explaining age-appropriate expectations.
- Reduced family stress levels by coordinating visitation schedules that accommodated the needs of all involved parties.
- Assisted in the development of court reports by summarizing visitation progress and identifying areas requiring additional support or intervention.
- Continuously expanded professional knowledge by attending trainings, workshops, and conferences related to child welfare issues.
- Increased parental accountability by regularly reviewing visitation goals with clients and providing feedback on progress made or areas for improvement.
- Upheld agency standards of care through adherence to policies and procedures related to confidentiality, professionalism, and ethical conduct during supervised visitations.
- Strengthened community connections for families by referring them to available local resources such as counseling services or parenting classes when appropriate.
- Facilitated positive reunifications within families by addressing barriers to parent-child bonding and promoting healthy attachment patterns during supervised visits.
- Managed challenging behaviors among children and parents during visits by implementing appropriate behavior management strategies and setting clear boundaries.
- Boosted parent-child attachment through the use of therapeutic interventions, such as role-playing exercises or structured playtime activities.
- Contributed to a positive team dynamic by consistently maintaining open lines of communication with colleagues, supervisors, and case managers regarding case developments or concerns.
- Ensured child safety during visits by closely monitoring interactions and providing appropriate guidance when needed.
- Improved communication between parents and children through facilitating structured conversations and activities.
- Contributed to team success by collaborating with colleagues on challenging cases, sharing best practices, and offering insights gained from experience.
Education
Bachelor - Child and Family Studies
University of Texas Permian Basin
Odessa, Texas01.2023
Skills
- Strong interpersonal and communication skills
- Crisis intervention and conflict resolution
- Program development and implementation
- Time management and organizational skills
- Customer Service
- Work Planning and Prioritization
- Relationship Building
- MS Office
- Project Coordination
- Discretion and Confidentiality
- Schedule Coordination
- Document Management
- Scheduling and calendar management
- Presenting Ideas and Plans
- Process Improvement
- Staff Management
- Strategic Planning
- Project assistance
- Staff Supervision
- Best Practices Implementation
Accomplishments
- Played a key role in creating an internship program from scratch. In the first year, we successfully recruited 8 interns from 5 different colleges.
- Culture Committee Chair: Lead a team of employees responsible for organizing events and activities that foster a positive work environment and enhance employee morale.
Certification
- TBRI Practitioner
- CPR and First Aid Certified
- Trauma-Informed Care Training
- Parent-Child Interaction Therapy (PCIT) Certification (if applicable)
References
Available upon request.
Timeline
Therapeutic Coordinator
High Sky Children's Ranch
05.2024 - Current
Parenting Support Supervisor
High Sky Children's Ranch
01.2017 - 05.2024
Supervised Visitation Specialist
High Sky Children's Ranch
05.2015 - 01.2019
Bachelor - Child and Family Studies
University of Texas Permian Basin