Monique Giesler
Odessa,TX
Summary
Experienced coordinator with a strong focus on team collaboration and achieving results. Adept in project management, communication, and problem-solving, consistently delivering outcomes with reliability and flexibility to adapt to changing needs. Prepared to make a significant impact in a dynamic environment, known for fostering teamwork and adapting to dynamic environments, ultimately contributing to organizational success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Therapeutic Coordinator
High Sky Children's Ranch
05.2024 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Streamlined administrative processes, allowing for more efficient use of resources and better support for project teams.
- Implemented digital filing system, drastically reducing retrieval times and improving document organization.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Parenting Support Supervisor
High Sky Children's Ranch
01.2017 - 05.2024
- Designed and led parenting workshops focusing on effective communication, discipline strategies, and emotional regulation
- Assisted families in developing positive parenting techniques through one-on-one coaching and resource sharing
- Monitored and evaluated family progress, adjusting strategies as needed to ensure successful outcomes
- Established clear performance expectations for the support team, resulting in improved accountability and measurable results.
- Analyzed performance metrics to identify areas for improvement and implement targeted strategies.
- Reviewed customer feedback regularly, identifying trends in common issues and recommending product enhancements accordingly.
- Implemented a knowledge management system to centralize information resources for easy access by the support team.
- Mentored junior team members, providing guidance on best practices and professional development opportunities.
- Streamlined support processes for increased efficiency and improved response times.
- Developed staff training programs to ensure consistent service quality across the team.
- Conducted regular performance evaluations for team members, offering constructive feedback and opportunities for growth within the organization.
- Cultivated strong relationships with key clients through proactive communication and personalized attention to their unique needs.
- Created a supportive environment where employees felt empowered to make decisions independently while still receiving guidance when needed.
- Facilitated regular meetings to discuss ongoing challenges, share successes, and foster teamwork among staff members.
- Enhanced customer satisfaction by promptly addressing and resolving support issues.
- Facilitated positive reunifications within families by addressing barriers to parent-child bonding and promoting healthy attachment patterns during supervised visits.
- Strengthened community connections for families by referring them to available local resources such as counseling services or parenting classes when appropriate.
- Boosted parent-child attachment through the use of therapeutic interventions, such as role-playing exercises or structured playtime activities.
- Contributed to a positive team dynamic by consistently maintaining open lines of communication with colleagues, supervisors, and case managers regarding case developments or concerns.
- Improved communication between parents and children through facilitating structured conversations and activities.
- Contributed to team success by collaborating with colleagues on challenging cases, sharing best practices, and offering insights gained from experience.
- Supported families in achieving reunification goals through regular progress updates, goal-setting exercises, and collaboration with case managers.
- Fostered trust and rapport with clients through compassionate listening, empathetic support, and maintaining confidentiality.
- Enhanced family relationships by conducting comprehensive assessments and creating individualized parenting plans.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
Supervised Visitation Specialist
High Sky Children's Ranch
05.2015 - 01.2019
- Facilitated safe and structured visitations for children and their families, ensuring compliance with legal and ethical standards
- Maintained detailed records of visitations, providing comprehensive reports to relevant stakeholders
- Worked closely with families to promote positive interactions, enhancing family dynamics and relationships
- Maintained accurate documentation for each visitation session, noting observations, concerns, or incidents for review by case managers or supervisors.
- Promoted positive parenting practices by modeling effective strategies and providing constructive feedback to parents.
- Increased parental understanding of child development by sharing relevant resources and explaining age-appropriate expectations.
- Reduced family stress levels by coordinating visitation schedules that accommodated the needs of all involved parties.
- Assisted in the development of court reports by summarizing visitation progress and identifying areas requiring additional support or intervention.
- Continuously expanded professional knowledge by attending trainings, workshops, and conferences related to child welfare issues.
- Increased parental accountability by regularly reviewing visitation goals with clients and providing feedback on progress made or areas for improvement.
- Upheld agency standards of care through adherence to policies and procedures related to confidentiality, professionalism, and ethical conduct during supervised visitations.
- Strengthened community connections for families by referring them to available local resources such as counseling services or parenting classes when appropriate.
- Facilitated positive reunifications within families by addressing barriers to parent-child bonding and promoting healthy attachment patterns during supervised visits.
- Managed challenging behaviors among children and parents during visits by implementing appropriate behavior management strategies and setting clear boundaries.
- Boosted parent-child attachment through the use of therapeutic interventions, such as role-playing exercises or structured playtime activities.
- Contributed to a positive team dynamic by consistently maintaining open lines of communication with colleagues, supervisors, and case managers regarding case developments or concerns.
- Ensured child safety during visits by closely monitoring interactions and providing appropriate guidance when needed.
- Improved communication between parents and children through facilitating structured conversations and activities.
- Contributed to team success by collaborating with colleagues on challenging cases, sharing best practices, and offering insights gained from experience.
Education
Bachelor - Child and Family Studies
University of Texas Permian Basin
Odessa, Texas01.2023
Skills
- Strong interpersonal and communication skills
- Crisis intervention and conflict resolution
- Program development and implementation
- Time management and organizational skills
- Customer Service
- Work Planning and Prioritization
- Relationship Building
- MS Office
- Project Coordination
- Discretion and Confidentiality
- Schedule Coordination
- Document Management
- Scheduling and calendar management
- Presenting Ideas and Plans
- Process Improvement
- Staff Management
- Strategic Planning
- Project assistance
- Staff Supervision
- Best Practices Implementation
Accomplishments
- Played a key role in creating an internship program from scratch. In the first year, we successfully recruited 8 interns from 5 different colleges.
- Culture Committee Chair: Lead a team of employees responsible for organizing events and activities that foster a positive work environment and enhance employee morale.
Certification
- TBRI Practitioner
- CPR and First Aid Certified
- Trauma-Informed Care Training
- Parent-Child Interaction Therapy (PCIT) Certification (if applicable)
References
Available upon request.
Timeline
Therapeutic Coordinator
High Sky Children's Ranch
05.2024 - Current
Parenting Support Supervisor
High Sky Children's Ranch
01.2017 - 05.2024
Supervised Visitation Specialist
High Sky Children's Ranch
05.2015 - 01.2019
Bachelor - Child and Family Studies
University of Texas Permian Basin
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