Monique Gomez

Hanson Distributing Company

03.2015 - Current

Streamlined order processing by implementing efficient workflows and reducing processing time.
Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
Coordinated with sales teams to resolve discrepancies, resulting in fewer errors and delays.
Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
Improved warehouse efficiency by providing clear and concise instructions for pickers and packers.
Reduced customer complaints by promptly addressing issues related to order status or shipment delays.
Collaborated with inventory management teams to ensure adequate product availability for fulfilling orders.
Developed strong relationships with key accounts, leading to improved communication and customer satisfaction.
Received and followed pick sheets to gather merchandise for customer orders.
Input order information into system and updated customer accounts to document and track customer orders.
Communicated with customers to address order inquiries, changes and cancellations.
Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
Created shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards and identify any hazardous contents.

Summary