MONIQUE GOMEZ
Los Angeles,CA
Summary
Highly motivated, well organized, result-oriented office supervisor with the ability to work in various environments without supervision and with professional results. Experienced with creating more efficient workflow, delegating task and monitoring performances to achieve goals. Excited about taking the next career step into management.
Overview
12
12
years of professional experience
Work History
Office Supervisor
Keck Medical Center of USC/
Los Angeles, CA
08.2021 - Current
- Streamlined and expedited new patient intake and referral process
- Sourced and compiled external medical records including imaging reports, laboratory results, and provider clinical notes.
- Managed and efficiently handled multiple incoming phone calls in a professional and prompt manner.
- Confirmed client insurance through multiple channels including passport, Medi-cal website, and telephone interactions
- Coordinated and managed the scheduling of follow-up/post op appointments
- Effectively communicated using e-mails, team collaboration tools, and an EMR system.
- Collected data using Excel.
- Complete clinic prep for all appointments.
- Ensured office operations were accurate and efficient through monitoring and evaluation
- Supervised, trained and mentored staff members in the use of office equipment and procedures.
- Maintained inventory of office supplies by ordering materials as needed.
- Conducted regular performance evaluations for staff members.
- Scheduled meetings, appointments and travel arrangements for management personnel.
- Attended weekly staff meetings to discuss current issues affecting the department.
Patient Access Representative
Keck Hospital of USC Ambulatory Care Center
Los Angeles, CA
05.2019 - 08.2021
- Monitored patient check-in and check-out for a variety of appointments from different specialties
- Managed scheduling of lab appointments for walk-in patients
- Prepared for all scheduled appointments
- Streamlined the process of booking appointments for new patients and coordinating follow-ups
- Managed patient care through virtual telemedicine visits
- Contacted insurance companies to ensure patient coverage.
Patient Care Advocate
Jim & Eleanor Randall Breast Center
Pasadena, CA
11.2016 - 05.2019
- Aided in supervisor's responsibilities by managing the training of new staff members and maintaining awareness of supply order statuses.
- Engaged with medical professionals in discussing patient records, studying images, and tracking the status of examinations to aid in establishing precise diagnoses
- Successfully managed coordination of new and follow-up appointments
- Provided seamless communication between healthcare professionals by transmitting patient records through fax/mail while ensuring accuracy in updating the patient chart with any pertinent external information
- Supervised the process of preparing and scanning all completed DEXA worksheets.
- Relayed completed information to transcription department
- Collected and recorded accurate patient demographic data on a regular basis
- Verified insurance, updated patient charts, and collected fees according to insurance protocols.
- Directed incoming calls to appropriate department personnel.
Customer Service Representative
LifeCare Solutions
Pasadena
07.2015 - 11.2016
- Oversaw the processing of DME orders, facilitating efficient distribution to patients
- Promoting a friendly and knowledgeable approach, I successfully resolved customer problems resulting in increased satisfaction.
- Ensured accuracy of insurance policy information through verification and updates.
- Managed high volume workload and consistently met strict deadlines.
Medical Billing- Externship
Cedars-Sinai Plastic Surgery Center of Excellence
City of Los Angeles, CA
11.2012 - 04.2013
- Billed wound care claims to primary and secondary insurance
- Successfully processed electronic claims for all major insurance carriers
- Performed routine checks on claim statuses to proactively address any potential issues.
- Conducted regular insurance and benefit verification for a diverse group of patients.
Education
Diploma - Graduated Health Claims Examiner/Medical Billing
American Career College
High School Diploma -
Learning Works Charter High School
Skills
- Proficient in Microsoft Office tools (Teams, Word, Excel, Outlook and Powerpoint)
- Workflow optimization
- Performance improvement
- Proficient in PACS, Merge RIS, CERNER, Power Chart, TeleCARE and MRS
- Medical Terminology
- Extremely social and detailed-oriented
- A self-starter capable of multitasking
- High-Volume schedules/Phone Calls
- 50wpm/ 10-key by touch
Awards
- Perfect Attendance
- Honor Roll Recipient
Timeline
Office Supervisor
Keck Medical Center of USC/
08.2021 - Current
Patient Access Representative
Keck Hospital of USC Ambulatory Care Center
05.2019 - 08.2021
Patient Care Advocate
Jim & Eleanor Randall Breast Center
11.2016 - 05.2019
Customer Service Representative
LifeCare Solutions
07.2015 - 11.2016
Medical Billing- Externship
Cedars-Sinai Plastic Surgery Center of Excellence
11.2012 - 04.2013
Diploma - Graduated Health Claims Examiner/Medical Billing
American Career College
High School Diploma -
Learning Works Charter High School