Monique Gomez
Las Vegas
Summary
Experienced with performing diagnostic tests and assisting optometrists with patient care. Utilizes strong patient interaction skills and technical proficiency to support high-quality eye exams. Knowledge of ocular health management and practice coordination.
Seeking to transition into new field, leveraging skills developed in fast-paced medical office environment. Excel at managing patient interactions, scheduling, and administrative tasks with efficiency and professionalism. Dedicated to providing exceptional service and contributing to positive team dynamic in new role.
Overview
1
1
year of professional experience
Work History
Optometric Technician
Optometric Care Associates
07.2024 - 11.2024
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Promoted a welcoming atmosphere within the practice by keeping waiting areas tidy and well-stocked with reading materials.
- Collaborated with optometry staff to reach individual and team goals.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Cleaned or sterilized ophthalmic or surgical instruments.
Dental Receptionist
Dr. Russell C. Wilson
01.2024 - 07.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed patient billing processes for timely, accurate payments.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
- Processed medical insurance claims and payments.
- Assisted with medical coding and billing tasks.
Medical Receptionist
Family and Industrial Medical Center
09.2023 - 01.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Processed medical insurance claims and payments.
- Received and routed laboratory results to correct clinical staff members.
Education
Certificate - Medical Office Administration
San Joaquin Valley College
Delano, CA07-2023
GED -
Independent
Bakersfield, CA04-2022
Skills
- Appointment scheduling
- Visual field testing
- Glaucoma screening
- Optometric equipment operation
- Patient testing
- Pre-testing procedures
- Color vision testing
- Refraction techniques
- Medication administration
- Tonometry testing
- Medical history documentation
- Visual acuity testing
- Instrument sterilization
- Phone and email etiquette
- Dental terminology
- Excellent multitasking capability
- Punctual and reliable
- Incoming call reception
- Payment processing
- Insurance verification
- Insurance billing
- Front office management
- HIPAA compliance
- Data entry
- Front desk operations
- Medical terminology
- Patient scheduling
- Reminder calls
- Medical billing
- Electronic medical records
- EMR / EHR
- Referral verification
Timeline
Optometric Technician
Optometric Care Associates
07.2024 - 11.2024
Dental Receptionist
Dr. Russell C. Wilson
01.2024 - 07.2024
Medical Receptionist
Family and Industrial Medical Center
09.2023 - 01.2024
Certificate - Medical Office Administration
San Joaquin Valley College
GED -
Independent
Similar Profiles
Paula RouxPaula Roux
Receptionist at Optometric AssociatesReceptionist at Optometric Associates
Melinda Johnson, O.D.Melinda Johnson, O.D.
Optometrist at Optometric Associates of TexasOptometrist at Optometric Associates of Texas
Dustin ScottDustin Scott
Student Doctor at Eyecare Associates Optometric GroupStudent Doctor at Eyecare Associates Optometric Group