Monique Gomez
Houston
Summary
Dynamic professional with extensive experience in customer service and team management at Chick-fil-A. Proven track record in process improvement and cash management, fostering strong team collaboration. Skilled in SAP and adept at resolving customer complaints, ensuring satisfaction and operational efficiency. Committed to enhancing relationships and driving success in fast-paced environments.
Overview
22
22
years of professional experience
Work History
TEAM MEMBER/ MANAGER- FRONT OF THE HOUSE
CHIKFILA- AUGUSTA WOODS
04.2024 - Current
- Customer Service for Front Counter, Drive thru Window, taking orders via headset.
- Team Player
- End of Day reporting and Cash handling
- Team Management
- Established monthly cleaning routine to stay audit ready
- Collaborated with team members to achieve daily goals.
- Participated in team meetings to discuss strategies for improvement.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Greeted customers upon entering the store with friendly demeanor.
Export Manager
Nov /Dnow lp
06.2008 - Current
- Manage all reports for revenue reporting, freight and controllable branch expenses.
- Coordinate export shipments, expediting and invoicing.
- Responsible for improving relationships with internal and external service providers.
- Manage inventory control/reconciliation and process improvements.
- Responsible for overseeing day to day branch operations and order management processes.
- Supporting Branch manager in new contracts and distributorship agreements.
- Support Sales team in sourcing and logistics.
- Responsible for SOX compliance and reporting
- Q
- Monitored shipment progress from origin to destination to ensure timely arrival of goods.
- Provided guidance to sales team on pricing models, payment terms, trade agreements.
- Collaborated with internal departments to ensure compliance with export regulations.
- Ensured accurate completion of all required paperwork prior to shipment of goods.
- Worked closely with logistics personnel to coordinate transport services for shipments abroad.
tle support manager
wal-mart
08.2003 - 03.2008
- Managed and trained 10 team members.
- Resolved Customer Complaints and feedback.
Education
Business Management, Cyber Security
Lone Star Community College
Houston08.2023
Skills
- SAP
- OMS
- TMS
- Attention to detail
- Export sales management
- Document management
- People Management
- Cash Management
- Microsoft Efficient
- Inventory management
- Customer service
- Team collaboration
- Process improvement
- Employee training
- Verbal and written communication
- Product knowledge
- Adaptability and flexibility
- Problem-solving
Timeline
TEAM MEMBER/ MANAGER- FRONT OF THE HOUSE
CHIKFILA- AUGUSTA WOODS
04.2024 - Current
Export Manager
Nov /Dnow lp
06.2008 - Current
tle support manager
wal-mart
08.2003 - 03.2008
Business Management, Cyber Security
Lone Star Community College
Similar Profiles
CRISTI RUTHVENCRISTI RUTHVEN
Caregiver at THE LANDING AT AUGUSTA WOODS SENIOR LIVINGCaregiver at THE LANDING AT AUGUSTA WOODS SENIOR LIVING
Crystal BrownCrystal Brown
Resident Care Coordinator at The Landing At Augusta WoodsResident Care Coordinator at The Landing At Augusta Woods
Peyton MillerPeyton Miller
Front of House Employee at ChikfilaFront of House Employee at Chikfila
Jennifer PickardJennifer Pickard
Purchasing and Operations Coordinator at Grace InstrumentPurchasing and Operations Coordinator at Grace Instrument
Anish RaghavanAnish Raghavan
Marketing Intern at TULU ltdMarketing Intern at TULU ltd