Monique Gonzales
Las Vegas,NV
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
20
20
years of professional experience
Work History
Asset Control Agent
Bags To Go Enterprises-nevada
09.2024 - 12.2024
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Cashier
Sam's Club
10.2023 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
Disneyland Resort
01.2010 - 11.2012
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Upsold additional products and services to customers, increasing revenue.
Cashier
AjWright
03.2007 - 11.2008
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Operated cash register to record transactions accurately and efficiently.
Activities Assistant Volunteer
Windsor Palms Convalescent Home
03.2005 - 05.2006
- Engaged residents through events, small groups, and personal attention.
- Provided emotional support and companionship to improve quality of life for residents.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Communicated with family members and other caregivers to provide updates on well-being and care of residents.
Education
High School Diploma -
Penn Foster High School
Scranton, PA08.2022
Skills
- Customer Assistance
- POS Systems
- Cash Register Operation
- Product Recommendations
- Customer Service
- Product Restocking
- Cash Handling
- Conflict Resolution
- Cleaning and Sanitizing
- Time Management Skills
Education
Norwalk, CA,Scranton, PA
Contact
Las Vegas, NV 89121
Timeline
Asset Control Agent
Bags To Go Enterprises-nevada
09.2024 - 12.2024
Cashier
Sam's Club
10.2023 - 12.2023
Cashier
Disneyland Resort
01.2010 - 11.2012
Cashier
AjWright
03.2007 - 11.2008
Activities Assistant Volunteer
Windsor Palms Convalescent Home
03.2005 - 05.2006
High School Diploma -
Penn Foster High School
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