Summary
Overview
Work History
Education
Skills
Timeline
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Monique Gonzalez

Perris,CA

Summary

Accomplished Process Assistant at Amazon, adept in safety management and process improvement, significantly enhancing workflow efficiency and compliance. Excelled in mentoring and cross-functional collaboration, driving business growth and operational excellence. Skilled in critical thinking and Microsoft Office, consistently achieved departmental goals through strategic project prioritization and performance monitoring.

Overview

2
2
years of professional experience

Work History

Process Assistant

Amazon
04.2023 - Current
  • Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
  • Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
  • Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
  • Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
  • Prioritized initiatives to increase success rates of strategic projects.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Established administrative work procedures to track staff's daily tasks.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Volunteered to help with special projects of varying degrees of complexity.

Sales Associate

Kohl’s
05.2022 - 02.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Managed efficient cash register operations.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

High School Diploma -

Martin Luther King High School
Riverside, CA
05.2022

Skills

  • Safety Management
  • Workflow Management
  • Assignment Delegation
  • Management Support
  • Performance monitoring
  • Attendance Tracking
  • Scheduling Coordination
  • Process flows
  • Process Improvement
  • Production deadline management
  • Process Analysis
  • Workflow Planning
  • Employee Communications
  • Critical Thinking
  • Documentation and Recordkeeping
  • Customer Service
  • Research and Analytical Skills
  • Microsoft Office
  • Project Planning
  • Data Entry

Timeline

Process Assistant

Amazon
04.2023 - Current

Sales Associate

Kohl’s
05.2022 - 02.2023

High School Diploma -

Martin Luther King High School

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Monique Gonzalez