Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Monique Goree
Round Rock,TX
Summary
Overview
11
years of professional experience
Work History
Everise
Order Management
05.2022 - 03.2024
Job overview
- Enhanced order processing efficiency by streamlining workflows and implementing process improvements.
- Reduced errors in order management by establishing quality control measures and providing staff training.
- Ensured customer satisfaction by proactively addressing inquiries and resolving order-related issues.
Netspend (Diversified Sourcing Solutions)
Partner Service Representative
01.2021 - Current
Job overview
- Communicated with customers, management, and the sales team to better understand their needs and make recommendations
- Exceeded sales targets
- Responded to customer inquiries via telephone, email, SMS, and chat
- Resolved payment and account related requests
- Assisted customers with fund transfers, card blocking, and attaching new/replacement cards.
Ienergizer (Austin Staffing)
Medical Form Processor
10.2019 - 01.2021
Job overview
- Developed a communication strategy for customer service excellence
- Oversaw the implementation of patient management plans
- Matched insurance requirements to necessary records
- Conducted database and web searches on insurance information
- Performed administrative support tasks and data entry.
Innovative Aftermarket Systems (IAS)
Claims Representative
10.2018 - 10.2019
Job overview
- Provided customer service support for warranties, repairs, and pricing
- Investigated and authorized warranty claims
- Assisted in collections and analysis
- Performed administrative support tasks.
Loans2Go
Loans Specialist
01.2016 - 10.2018
Job overview
- Handled large call volumes
- Managed accounts and updated information
- Assisted customers with account concerns
- Performed administrative support tasks.
Stein Mart
Sales Associate
06.2015 - 08.2016
Job overview
- Coordinated product deliveries
- Assisted team members with sales techniques
- Marked merchandise
- Answered phone calls
- Organized displays and stocked shelves.
Apple
Experience Specialist
08.2015 - 01.2016
Job overview
- Assisted customers with troubleshooting Apple devices
- Performed administrative support tasks.
Bui Yah Kah
Shift Manager Key Holder
08.2013 - 06.2015
Job overview
- Assisted customers with product questions and purchases
- Implemented sales promotions and advertising campaigns
- Managed tasks and operations
- Trained team members
- Managed inventory
- Operated cash register
- Opened and closed the store.
Education
McNeil High SchoolAustin, TX
High School
01.2013
University Overview
Skills
- Customer Service
- Organizational
- Problem Solver
- Problem Solving
- Communicate Effectively
- Critical Thinker
- Trouble Shooting
- Service & Support
- Conflict Resolution
- Claims Inbound/Outbound Phones
- Computer Software Savvy
- Management Skills
Timeline
Order Management
Everise
05.2022 - 03.2024
Partner Service Representative
Netspend (Diversified Sourcing Solutions)
01.2021 - Current
Medical Form Processor
Ienergizer (Austin Staffing)
10.2019 - 01.2021
Claims Representative
Innovative Aftermarket Systems (IAS)
10.2018 - 10.2019
Loans Specialist
Loans2Go
01.2016 - 10.2018
Experience Specialist
Apple
08.2015 - 01.2016
Sales Associate
Stein Mart
06.2015 - 08.2016
Shift Manager Key Holder
Bui Yah Kah
08.2013 - 06.2015
McNeil High School
High School