Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
Generic

Monique Grant

Panama City Beach,Florida

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills as well as trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.

Overview

8
8
years of professional experience
5
5
years of post-secondary education

Work History

FRONT DESK RECEPTIONIST

Baymont By Wyndam
Florida
01.2022 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated
  • Maintained confidentiality of sensitive data to protect customer and business information
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Collected room deposits, fees, and payments.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

HOSTESS/SERVER

Barefoot Hideaways
Florida
02.2019 - 01.2022
  • Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Leveraged POS system to manage sales transactions, process credit cards and print receipts.

SERVER

Majestic Hotel
Florida
01.2021 - 12.2021
  • Provided excellent customer service to ensure satisfaction.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Delivered food orders promptly and courteously.
  • Cleaned tables and chairs to prepare dining area for next customers.

CUSTOMER SERVICE REPRESENTATIVE

Xerox
Jamaica
01.2016 - 12.2016
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experience.
  • Followed through on all critical inter-departmental escalations to increase customer retention rates.
  • Answered constant flow of customer calls with minimal wait times.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Education

BSc. Psychology - Social/Cognitive/Personality Theory/Abnormal Psychology/

University of The West Indies
Mona Jamaica
2015.06 - 2020.11

Skills

  • Social Media Management
  • Proposal Writing
  • Mentoring
  • Database Management
  • Leadership
  • Event Coordination
  • Point of Sale
  • Customer Service
  • Time Management
  • Conflict Resolution
  • Natural Hair Care
  • Office Administration
  • Telephone Etiquette
  • Oral and Writing Communication
  • Problem-Solving Skills
  • Proficient in MS Office Suite
  • Team Collaboration
  • Cash Handling
  • File Organization
  • File Management
  • Guest Relations
  • Administrative Support
  • Customer Assistance and Interaction
  • Hospitality Services
  • Guest Engagement
  • Safe Food Handling
  • Menu Knowledge

Additional Information

Volunteered at the Armadale heart training center 2015 to restore areas of the institution education that were destroyed by fire.

References

Available upon Request

Timeline

FRONT DESK RECEPTIONIST

Baymont By Wyndam
01.2022 - Current

SERVER

Majestic Hotel
01.2021 - 12.2021

HOSTESS/SERVER

Barefoot Hideaways
02.2019 - 01.2022

CUSTOMER SERVICE REPRESENTATIVE

Xerox
01.2016 - 12.2016

BSc. Psychology - Social/Cognitive/Personality Theory/Abnormal Psychology/

University of The West Indies
2015.06 - 2020.11

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Monique Grant