Monique Grant
Ladson,South Carolina
Summary
Accomplished Success Coach well-versed in running station programming in high-stress environments. Expert in personnel leadership, resource management and key decision-making. Articulate, motivational and analytical in approaching problems impacting team performance or station results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Thrive Success Coach
Palmetto Goodwill
05.2024 - Current
- Managed approximately 30 incoming calls and emails per day from clients.
- Cultivated strong relationships with external partners to provide additional resources for client support when needed.
- Promoted a growth mindset among clients by encouraging persistence, resilience, and adaptability in achieving their goals.
- Utilized motivational interviewing techniques to help clients initiate change within themselves for lasting success.
- Mentored new Success Coaches by sharing expertise on proven coaching methods, tools, and techniques.
- Established trust with clients through active listening, empathy, and effective communication techniques.
- Maintained detailed records of all client meetings, progress updates, and goals achieved for ongoing analysis of program effectiveness.
- Assisted clients in overcoming obstacles by identifying potential barriers and creating actionable solutions.
- Improved client accountability and progress tracking by implementing regular check-ins and progress updates.
Program Coordinator I/ Regional Low Country Transition Specialist/ Chafee/ETV Program
South Carolina Department of Social Services
01.2019 - 05.2024
- Responsible for overseeing projects and programs within department. Plan and implement projects with strong time management skills.
- Maintaining Federal funding grants, budgeting and tracking expenditures/transactions.
- Participates in youth network community work groups to engage in collaborative inquiry, professional discussion and problem solving to develop next steps to address barriers to educational and employment goals
- Facilitate and participated in young adult’s transition plan meetings to enhance youth engagement and improve permanency options
- Visits group homes to introduce independent living program and inform eligibility of benefits
- Participate in vendors fairs such as Department of Disabilities and Special Needs (DDSN), South Carolina Department of Juvenile Justice (DJJ), South Carolina Department of Mental Health (DMH), Vocational Rehabilitation Center and supportive nonprofit foundations that provide support resources to community.
- Facilitate trainings to all Low country counties about program funding, changes to polices and how to submit funding requests
- Track changes and developments with cases through proprietary computer software systems including Centralized Accounting Payroll/ Personnel System (CAPPS) and created own tracking systems using Microsoft programs including Word, Excels, Outlook and Teams
- Trained staff on child welfare practices Guiding Principles Standards (GPS model), engagement and counseling to have a better understanding of working with young adults and citizens in the community.
- Work along with other States to determine eligibility for foster youth in the independent living services.
- Participate in Child and Family Teams Meetings (CFTM) and Transition Plan Meetings.
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
Armed Security Officer
Walden Security, LLC
01.2018 - 05.2024
- Armed Certified Security Officer for 12 years
- Extensive knowledge of security procedures and prevention measures
- Well-versed in applicable local and federal laws
- Observed daily activities and report any suspicious behaviors
- Assisted clients in determining potential security risks.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Supported criminal investigations by collaborating fully with local law enforcement representatives.
Human Services Case Manager I, Intensive Foster Care and Clinical Services Department (IFFCS) in South Carolina Department of Social Services
South Carolina Department of Social Services
01.2018 - 01.2019
- Engage and monitor families that were involved in child welfare; develop case plans to assist families in reunification; ensure permanency for child when reunification is not appropriate including guardianship, kinship, adoption, or transition to adulthood
- Participate in legal proceedings including testimony in Jurisdiction termination of parental rights and guardianship
- Referred therapeutic services and crisis intervention to emotionally disturbed adolescent
- Wrote reports and case summaries and complied work records
- Conduct monthly face to face
- Visit colleges where youth resided, assist with filling out FAFSA for secondary education
- Participate in therapy sessions with young adults
- Assist young adults with driver education course, apartment searches, drug rehabilitation programs, doctor appointments
- Conducted family assessment to assist staff developing case plans
- Participated in Foster Care Review Board, Medication review staffing’s
- Work with immigration attorney to assist undocumented youth legal presence in foster care system.
Child Protective Investigator
Florida Department of Children and Families
01.2017 - 01.2018
- Received referrals and cases of suspected child abuse and neglect
- Determined urgency and appropriateness of reported allegations
- Investigated child abuse and neglected situation and exercise emergency removal with assistance of Law Enforcement
- Gather data, review, verify, and analyze information to investigate allegations of abuse and neglect
- Form relationships with school officials, mental health professionals, and law enforcement
- Conducted clear searches to locate family members
- Engage families to understand family’s perspectives about family dynamics, challenges, and solutions, identifies needs and determine level of intervention needed to included voluntary service or court ordered dependency services.
Sergeant/ Field Supervisor
South Carolina Department of Corrections
01.2013 - 01.2017
- Directly managed 30 correctional officers and oversee officer’s workload (posts)
- Evaluated officers’ performance
- Communicate daily reports from agency
- Enforced safety and security procedures for staff and inmates to follow
- Maintained open line of communication with upper management
- Oversee Mental Health Dorm, Death Row and Lock up areas
- Worked on suicidal watch
- Supervised offenders in various work details including general clean ups of institutional grounds and buildings
- Escort offenders to court hearings, visitation, and hospital visits
- Processed new inmates
- Trained in use of force, firearms, life-saving techniques, self-defense, confrontation avoidance, non-verbal communication, policies, and procedures
- Assist with Scared Straight program involving young adult’s visits to speak to inmates.
Solution Supervisor
NCO Group, Inc
01.2009 - 01.2013
- Managed 10 customer service representative
- Handled conflicts and problems in work environment
- Trained staff
- Enforced regulations and behavior codes
- Completed paperwork
- Managed sales and design of solutions and services
- Created work schedules conducted interviews for new hires, created weekly and monthly plans/ goals for sales and collection of payments
- Collect payments on accounts, made payment arrangements
- Troubleshoot devices
- Delegated duties
- Assisted with challenging clients’ requests or issue escalations
- Investigated and resolved customers inquires and articulate answers
- Delivered exceptional customer services to every customer by leveraging extensive knowledge of products and services and creating welcoming and positive experience.
Education
Master of Science in Health Services Management -
Argosy University
Phoenix, AZ2011
Bachelor of Science in Liberal Arts -
Limestone University
Gaffney, SC2008
High School Diploma -
North Charleston High School
North Charleston, SC2004
Skills
- Skilled community-based case manager
- Compassionate
- Interpersonal skills
- Customer services
- Crisis Intervention/management
- Engagement with risk population
- Support services
- Assist individuals with career development opportunities
- Financial Literacy
- Coaching Strategies
- Lifestyle coaching
- Data Collection
Certification
- Child Welfare Services
- Adolescent Brain Development Training
- Coach Approach
- CPI Certified: Nonviolent -Crisis Intervention training program
- DSS the American with Disabilities Act (ADA)
- Active Shooting Training
- Driver Education Course
- Code of Conduct
- Health Care Oversight in Care and Psychotropic Medications
- ISCEDC-Inter Agency System of Care for Emotionally Disturbed Children
Volunteerandcommunityexperiences
- American Red Cross Shelter Duty
- Assistant Cheerleading Coach
- Cherokee Children Home, LLC
- Life skills workshop
- One Eighty Homeless Shelter
- North Charleston Recreation Center
References
Tracy Gibbs, Counselor
Vocational Rehabilitation Center
843-324-8814
Crystal Gant, Child Protective Supervisor
Florida Department of Children and Families
352-284-6942
Timeline
Thrive Success Coach
Palmetto Goodwill
05.2024 - Current
Program Coordinator I/ Regional Low Country Transition Specialist/ Chafee/ETV Program
South Carolina Department of Social Services
01.2019 - 05.2024
Armed Security Officer
Walden Security, LLC
01.2018 - 05.2024
Human Services Case Manager I, Intensive Foster Care and Clinical Services Department (IFFCS) in South Carolina Department of Social Services
South Carolina Department of Social Services
01.2018 - 01.2019
Child Protective Investigator
Florida Department of Children and Families
01.2017 - 01.2018
Sergeant/ Field Supervisor
South Carolina Department of Corrections
01.2013 - 01.2017
Solution Supervisor
NCO Group, Inc
01.2009 - 01.2013
Master of Science in Health Services Management -
Argosy University
Bachelor of Science in Liberal Arts -
Limestone University
High School Diploma -
North Charleston High School
- Child Welfare Services
- Adolescent Brain Development Training
- Coach Approach
- CPI Certified: Nonviolent -Crisis Intervention training program
- DSS the American with Disabilities Act (ADA)
- Active Shooting Training
- Driver Education Course
- Code of Conduct
- Health Care Oversight in Care and Psychotropic Medications
- ISCEDC-Inter Agency System of Care for Emotionally Disturbed Children
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