Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monique Gresham

Augusta,GA

Summary

Accomplished Human Resources Professional and Student Success Assistant devoted to students' needs. Focused on helping students manage and overcome personal, social and behavioral problems negatively impacting wellbeing or academic success. Strong background in student support and crisis intervention. Drives student success by partnering closely with administrators, teachers and guardians on diverse initiatives. Background in one-on-one assistance and group instruction. Talented in facilitating college, vocational and military applications.

Overview

20
20
years of professional experience

Work History

Student Success Asst.

UAGC
07.2023 - Current
  • Mentor 23 students through one-on-one chat and group sessions by phone, video conferencing, and online chat messages
  • Strong interpersonal skills with the ability to work with a diverse group of Mentees and all generations
  • Handle inbound and outbound calls daily to assist a diverse group of students with completing their profile
  • Work with students daily on effective time management skills, motivation, and student engagement
  • Work to foster a positive workplace environment centered around Diversity, Equity, and Inclusion principles
  • Support student success through effective Training and Development on how to use UAGC resources and tools
  • Assist students with APA writing tips, Grammarly, Library search, and the writing center
  • Refer students to community of support; including but limited to: Faculty, Academic Advisor, Access and Wellness, Finance, Resolution center, and Career services
  • Guide students on effective ways to communicate with faculty and staff members
  • Provide students with support and guidance on how to reach their full potential
  • Daily monitoring of all UAGC channels to communicate and to respond quickly to students
  • FERPA Verification of students daily to protect students’ privacy
  • Adhere to company policy and procedures
  • Document student’s file in People Grove and maintain confidentiality of student’s information.

RPO Recruiter (Contract)

HireGenics
07.2022 - 10.2022
  • Managed a high-volume requisition pipeline, screen applicants, building client and hiring manager relationships
  • Phone interviewing, offer negotiation, training, and managing administrative tasks to support each requisition
  • Attract the best talent by researching, identifying, and recruiting candidates through innovative search methods and meet with hiring managers and account teams to discuss and assess candidates and requisition status and health
  • Trusted Advisor by selling identified and selected candidates to client hiring managers and advise top-level candidates on a client’s opportunity, including culture fit, knowledge gaps, and value proposition
  • Act as an owner by interpreting and analyzing data and present findings back to client stakeholders so that enhancements can be made to the hiring process, such as revisions or behavioral-based interview guides, job descriptions, compensation packages, success indicators, or sourcing strategy
  • Developed process improvements, implement solutions, and share best practices with account team members and clients’ partners.

HR People Lead

Walmart, Inc
07.2019 - 05.2022
  • Responsibilities include recruiting, onboarding, training applicants, screening resumes, scheduling and maintaining application pipeline, and all confidential files of candidates
  • Manage requisitions and daily Manage the store budgets and expenses through financial forecasting and planning
  • Managed weekly schedule, attendance exceptions, and HR Compliance administrations
  • Support ADA/LOA
  • Guided employees throughout open enrollment process and assist with benefits selections
  • Assist employees with open door/ethics case management process
  • Reduce turnover by identifying causes & designing plans to address Market associate recognition and hiring opportunities through the store's social media Process Payroll, Compensation, and Benefits actions
  • Assist leadership with associate recruitment, hiring, staffing, development, and succession planning
  • Working knowledge of employment laws such as ADA, EEOC, ADEA, and Title VII and etc
  • Direct personnel, training, and labor relations activities
  • Serve as a liaison between store associates and store leadership
  • Align associate’s schedule with the store demand
  • Align associates, look after store staffing, and ensure compliance with policies and procedures
  • Help adopt technology providing associates with a clear vision of why change is required and how the change will be implemented
  • Motivate and groom associates by imparting store values
  • Mentor associates and report concerns to leadership if needed
  • Identified business needs, support the implementation of business solutions, and monitor progress and results
  • Advise managers on organizational policy matters and recommend needed changes
  • Implemented a new compensation structure that improved employee morale and boosted performance
  • Facilitated orientations to foster a positive attitude toward organizational objectives
  • Responding to employee issues and questions in a timely manner
  • Explain company benefits, guidelines, and procedures to new hires
  • Discuss occurrences, meal exceptions, coaching, and ways to improve employees’ performances.

Regulatory Control Support/Collections Specialist

Regions Financial Corp.
11.2009 - 01.2016
  • Review customer’s complaints and assist with monitoring and review activities to detect compliance errors and documentation
  • Monitor and provide business support on a variety of complex regulatory and legal procedures
  • Voice Analytics (Monitor advocates and manages phone activity to prevent unethical practices, regulations, and internal procedures
  • Correct Credit Bureau reporting for Experian, Equifax and Transunion
  • Type precise information and draft letters for customers following guidelines and procedures
  • Managed cease and desist projects (Audit accounts, identify issues with calling customers, remove numbers, update status, send letters to prevent regulatory issues
  • Clerical duties such as: Fax, make copies, stuff envelopes, mail letters, and use multi-purpose phone systems
  • Work closely with attorneys to verify customer bankruptcy filings
  • Assist with special projects and Compliance task handed down from different areas in collections
  • Collect and negotiate payment arrangements for Revolving Lines of Credit Loans, Real Estate (HELOC), Ready Advance, and Credit Cards and Checking/Savings Accounts
  • Worked under pressure and within tight timelines to mitigate losses of seriously delinquent and high-risk overdraft checking accounts, Revolving Lines of Credit, Credit Cards, and Ready Advance Lines of Credits
  • Researched and resolved customer issues in a professional manner
  • Negotiate account resolution and accurately input and document actions within various Regions’ system while maintaining company performance and productivity standards
  • Effectively removed accounts from Pre-Charge status in efforts to reduce delinquency and prevent losses
  • Process and Audit Tickets for Offsets and Transfer.

Lyons HR
09.2003 - 11.2009
  • Responsibilities include recruiting, onboarding, screening resumes, scheduling and maintaining application pipeline
  • Process requests from clients for temporary, temp to hire, and direct hire employment needs
  • Administer in-house 5 and 10-panel drug screens to potential candidates
  • Review applicant histories to ensure the best-qualified candidates are sent to clients for technical, light industry, or clerical requirements
  • Communicate HR policies, procedures, and HR Laws (ADA, FMLA, etc.), and ensure compliance with all government regulations
  • Daily screening of all resumes for multiple positions
  • Recognized for developing relationships with multiple clients that caused a direct increase in gross margin
  • Prescreens all candidates for open positions, including clerical, financial and software
  • Responsible for processing the direct deposit, payroll, and check delivery of employees weekly
  • Ensure client satisfaction by calling to confirm employee arrival, follow-up calls, and weekly visits
  • Administers pre-employment tests, background screen, E-verify, and conducts reference checks
  • Completion of the daily report to the manager on employment activity, new hires, terminations, new positions, and other office activity
  • Performs exit interviews on terminated employees and communicates results to the management team, including clients (as requested)
  • Responsible for job fairs at multiple client locations including unemployment agencies, High Schools, and Universities
  • Excellent training skills utilized at on-site orientation for training on OSHA regulations, safety, workers compensation, and employee relations.

Education

M.D. - Master’s Degree

University of Arizona Global Campus

Honor’s Bachelor of Arts Degree in Human Resources Management -

University of Arizona Global Campus

Business Administrative studies -

Jefferson State Community College

High School Diploma -

Jackson Olin High School

Skills

  • New Student Orientation
  • Strategic Decision-Making
  • Academic Counseling
  • Student Development
  • Excellent Oral and Written Communication
  • Student Mentorship
  • Academic Support
  • Career Advising
  • Resume Writing Instruction
  • Conflict Management
  • Time Management
  • Interpersonal Skills
  • Problem-Solving
  • Listening Actively
  • Teamwork and Collaboration
  • Administration Collaboration
  • Diverse Student Populations
  • Goal Setting
  • Excellent Communication
  • Relationship Building
  • Written Communication
  • Problem-Solving Abilities
  • Career Event Planning
  • Multitasking

Timeline

Student Success Asst.

UAGC
07.2023 - Current

RPO Recruiter (Contract)

HireGenics
07.2022 - 10.2022

HR People Lead

Walmart, Inc
07.2019 - 05.2022

Regulatory Control Support/Collections Specialist

Regions Financial Corp.
11.2009 - 01.2016

Lyons HR
09.2003 - 11.2009

M.D. - Master’s Degree

University of Arizona Global Campus

Honor’s Bachelor of Arts Degree in Human Resources Management -

University of Arizona Global Campus

Business Administrative studies -

Jefferson State Community College

High School Diploma -

Jackson Olin High School

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