Monique Grichar
Yoncalla
Summary
Dynamic and results-oriented professional with extensive experience in customer service and inventory management, notably at Napa Auto Parts and Eagle Valley Supply. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating strong multitasking and an outgoing personality. Proven track record in payment processing and fostering organizational growth, with a commitment to reliability and teamwork.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
19
19
years of professional experience
Work History
Bartender
The Rose Bar and Restaurant
02.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
Parts Counter Sales Person
Eagle Valley Supply
10.2015 - 12.2024
- Prior to new ownership handled all in-house charge accounts and accounts receivable statements and billings.
- Processed orders and returns
- Supported staff in organizing shipments of incoming stock, maintaining a clean work environment for efficient operations.
- Streamlined order processing for quicker turnaround times and improved customer experience.
- Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
- Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
- Assisted in conducting regular inventory audits to maintain accuracy and prevent discrepancies.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Assisted customers with diagnosing problems for automotive and household equipment and purchasing necessary replacements.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Any other necessary duties to ensure smooth daily processes
Parts Counter Sales Person
Napa Auto Parts
08.2005 - 08.2015
- Supported warehouse staff in organizing shipments of incoming stock, maintaining a clean work environment for efficient operations.
- Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
- Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
- Crosstrained in other areas of the company, gaining valuable perspective into overall business operations.
- Enhanced product knowledge by attending regular training sessions and staying up-to-date on industry trends.
- Assisted in conducting regular inventory audits to maintain accuracy and prevent discrepancies.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Assisted customers with diagnosing problems for automotive equipment and purchasing necessary replacements.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Ordered parts for customers, repair shops and heavy duty equipment operators.
- Increased customer satisfaction by providing knowledgeable assistance and efficient service at the parts counter.
- Contributed to higher sales by recommending appropriate parts and accessories based on customer needs.
- Assisted customers in finding appropriate parts promptly.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Stocked and managed stock of parts.
- Ordered parts from various distributors to fulfill demands.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Maintained clean and neat parts counter and sales floor.
- Any and all other necessary duties needed for the company
- I was also the Outside Sales Manager for a period during my employment
Education
High School Diploma -
Oakland High School
Oakland, OR06-2002
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Payment processing
- Ability to learn quickly
- Organizational growth
- Invoice processing
- Coordinating paperwork
Timeline
Bartender
The Rose Bar and Restaurant
02.2024 - Current
Parts Counter Sales Person
Eagle Valley Supply
10.2015 - 12.2024
Parts Counter Sales Person
Napa Auto Parts
08.2005 - 08.2015
High School Diploma -
Oakland High School
Similar Profiles
Andrew GervacioAndrew Gervacio
Lead Bartender/ Supervisor at Superba Snack Bar-The Rose CafeLead Bartender/ Supervisor at Superba Snack Bar-The Rose Cafe
Mari BrownMari Brown
Hairstylist/ Salon Receptionist at Toasted Rose Braid & Loc BarHairstylist/ Salon Receptionist at Toasted Rose Braid & Loc Bar
Lucy JermynLucy Jermyn
Food Expeditor at White Rose Bar & GrillFood Expeditor at White Rose Bar & Grill