Monique Griffith
Stockbridge,GA
Summary
Experienced in guest relations, adept at hosting events and ensuring understanding of activities for diverse age groups. Proven track record in resolving customer issues promptly and effectively, enhancing overall satisfaction. Committed to continuous learning and innovation to improve service delivery. Strong sales acumen combined with exceptional organizational and communication skills, driving revenue growth and operational efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Supervisor
Round One Entertainment Inc
Lithonia, USA
02.2017 - Current
- Supervised and managed a team dealing directly with customers to deliver a fun arcade experience.
- Created schedules for the team to maximize sales output.
- Managed an extensive inventory system monthly.
- Trained team how to use all systems and appropriate tools for tasks.
- Amusement
General Manager
Urban Air Trampoline and Adventure Park
McDonough, Georgia
01.2022 - 11.2025
- Managed staff schedules to ensure adequate coverage and service quality.
- Oversaw daily operations of adventure park and trampoline facilities.
- Developed training programs for new employees and ongoing staff education.
- Implemented safety protocols to maintain a secure environment for guests.
- Monitored inventory levels and ordered supplies as needed for park operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Team Member
Stone Mountain Park
Stone Mountain, USA
03.2015 - 01.2017
- Performed daily safety inspections on all structures and systems in Geyser Towers/Great Barn.
- Assisted guests through attractions, when needed.
- Informed guests of all safety regulations pertaining to attractions.
- Ensured cleanliness of attraction daily.
- Great Barn/Geyser Towers
Team Member
Stone Mountain Park
Stone Mountain, USA
03.2011 - 01.2013
- Performed daily safety checks on all ride/attraction systems (ropes course, rock climbing wall, kids adventure course).
- Could successfully perform emergency care procedures for ropes course (emergency takedown procedure).
- Followed any directives given from managing leads and supervisors.
- Sky Hike
Skills
- Microsoft Office Suite
- Use of a scheduling app
- Use of an online management app
- Use of mechanical tools (wrench, pliers, hammer, etc)
- Inventory control
- Safety protocol implementation
- Operations management
- Community outreach
- Conflict resolution
- Staff training and development
Certification
ServSafe Certification
Timeline
General Manager
Urban Air Trampoline and Adventure Park
01.2022 - 11.2025
Supervisor
Round One Entertainment Inc
02.2017 - Current
Team Member
Stone Mountain Park
03.2015 - 01.2017
Team Member
Stone Mountain Park
03.2011 - 01.2013