Monique Guerrero Escobar
Nyssa,OR
Summary
Dedicated and detail-oriented administrative and customer service professional with over nine years of experience in healthcare, early education, and business operations. Skilled in delivering exceptional customer care, researching and resolving complex issues, and managing confidential information with precision. Committed to fostering inclusive environments where individuals and teams feel valued, respected, and supported. Demonstrates a strong dedication to advancing diversity, equity, and inclusion through empathetic communication, cultural awareness, and fair service delivery.
Overview
11
11
years of professional experience
Work History
Owner/ Director
Tiny Totz Imagination Center
10.2024 - Current
- Developed age-appropriate curriculum to enhance children's cognitive and social skills.
- Managed daily operations, ensuring a safe and engaging environment for children.
- Implemented creative programs that fostered imagination and play-based learning.
- Trained and supervised staff to maintain high standards of care and education.
- Oversaw financial operations, managing budgets to ensure sustainable growth of daycare.
- Managed day-to-day business operations.
- Monitored daily operations to ensure compliance with safety and state regulations.
Assistant Director
The Bambinos Learning Center
01.2018 - 01.2024
- Assisted in developing and implementing operational strategies to enhance team productivity.
- Recruited, interviewed and hired employees.
- Established strong relationships with parents, addressing concerns and providing regular updates on child progress.
- Monitored safety protocols regularly, keeping up-to-date with industry best practices in risk management.
- Delivered customer service to diverse families with empathy and professionalism.
- Supported management in maintaining records, budgets, and procedural documentation.
Medical Assistant
Snake River Pediatrics
10.2020 - 01.2023
- Assisted healthcare providers with patient examinations and procedures, ensuring comfort and safety.
- Managed patient scheduling and coordinated appointments to optimize clinic workflow.
- Administered vaccinations and performed basic lab tests, maintaining compliance with health regulations.
- Educated patients on treatment plans and preventive care, enhancing their understanding of health issues.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, and organizing documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Verified patient insurance coverage and documented accurately for billing.
- Maintained patient confidentiality and adhered to HIPAA standards.
Account Manager, Inside Sales
Truckstop.com
11.2015 - 05.2017
- Developed and maintained strong client relationships to ensure customer satisfaction and retention.
- Managed account renewals and upselling opportunities to optimize revenue growth.
- Collaborated with cross-functional teams to address client needs and enhance service delivery.
- Analyzed sales data to identify trends and recommend strategic improvements in sales initiatives.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention tailored to their unique needs.
- Cultivated long-lasting partnerships with clients by consistently exceeding expectations and delivering exceptional service.
- Effectively resolved escalated client issues in a timely manner while maintaining positive working relationships.
- Consistently maintained high levels of client satisfaction through proactive communication and prompt problem resolution.
Customer Service Representative
Telmate
09.2014 - 11.2015
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Handled escalated calls efficiently, and finding satisfactory resolutions for the customers.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed high-volume calls, maintaining professionalism in fast-paced environment.
Education
No Degree - Medical Assistant
Treasure Valley Community College
Ontario, OR01-2020
GED -
Treasure Valley Community College
Ontario, OR01-2013
Skills
- Attention to detail
- Experience providing excellent customer care for both internal and external customers in a high-volume call center
- Ability to understand and explain program requirements over the phone
- Teamwork and collaboration Valuing diversity and promoting inclusion
- Verbal and written communication
- Relationship building
- Customer relations
Timeline
Owner/ Director
Tiny Totz Imagination Center
10.2024 - Current
Medical Assistant
Snake River Pediatrics
10.2020 - 01.2023
Assistant Director
The Bambinos Learning Center
01.2018 - 01.2024
Account Manager, Inside Sales
Truckstop.com
11.2015 - 05.2017
Customer Service Representative
Telmate
09.2014 - 11.2015
No Degree - Medical Assistant
Treasure Valley Community College
GED -
Treasure Valley Community College