Monique Guevara
Houston
Summary
Proven professional with extensive experience in customer service and cash handling, notably at Harris Health. Demonstrated ability to enhance customer satisfaction and streamline operations, leading to reduced wait times and discrepancies. Skilled in patient care and team supervision, with a strong work ethic and empathy, ensuring high-quality service and operational excellence.
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
32
32
years of professional experience
Work History
Cashier
Harris Health
06.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Front End Manager
Fiesta Market
12.2006 - 06.2021
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Patient Service Technician Specialist
Dynacare Laboratory and Health Services Centre
06.2001 - 12.2001
- Reduced patient wait times by efficiently managing schedules and appointment bookings.
- Supported diverse populations including geriatric patients by adapting service delivery methods accordingly ensuring high-quality care tailored to individual needs.
- Created a safe environment for patients by maintaining clean workspaces per infection control guidelines while adhering to safety protocols at all times.
Phlebotomist
St. Luke's Hospital Medical Center
02.1993 - 06.2000
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
Education
Diploma - Medical Assistant
Texas School Of Business
Houston, TX11-1992
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Accomplishments
- Trained and mentored employees.
- Supervised team of 10 or more staff members.
- Achieved excellent results by completing multiple tasks with accuracy and efficiency.
Timeline
Cashier
Harris Health
06.2021 - Current
Front End Manager
Fiesta Market
12.2006 - 06.2021
Patient Service Technician Specialist
Dynacare Laboratory and Health Services Centre
06.2001 - 12.2001
Phlebotomist
St. Luke's Hospital Medical Center
02.1993 - 06.2000
Diploma - Medical Assistant
Texas School Of Business
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