Monique Gutierrez
Hemet,CA
Summary
I am ambitious and always striving to do the best in everyday situations and I am always in competition with myself to strive to be better. Also, I am a perfectionist and like to do things very organized and fast and I can prosper in fast and slow pace environment. I have experience in fast paced environments and was known for getting praised and recognization by my higher ups. I am a people person and able to resolve many issues and especially in customer service and advising other is a strong suit of mine.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Associate
Dollar General Market
205 E Stetson Ave, Hemet
02.2021 - 11.2023
- Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Helped with purchases, locating items and signing up for rewards programs.
- Learned roles of other departments to provide coverage and keep store operational.
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
- Resolved customer complaints and escalated worsening concerns for remediation.
- Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
Receptionist
Relax Thai Massage
12.2019 - 06.2020
- Scheduled appointments, answered calls, provided administrative support, processed payments
Education
High School Diploma -
Hemet High School
Hemet, CASome College - Administration Of Justice
Mt San Jacinto College
San Jacinto, CA04.2024
Skills
- Hospitality and accommodation
- Medical terminology
- Customer service
- De-escalation
- Team player
- Excellent in working in a fast paced environment
- Providing the upmost quality services for customers
Accomplishments
I am in honor at Mt. San Jacinto College
Certification
CPR/AED/First-AidCertificate
Timeline
Crew Associate
Dollar General Market
02.2021 - 11.2023
Receptionist
Relax Thai Massage
12.2019 - 06.2020
High School Diploma -
Hemet High School
Some College - Administration Of Justice
Mt San Jacinto College