Summary
Overview
Work History
Education
Skills
Leadership
Problem Solving
Communication
Timeline
Generic

Monique Hall

Phoenix,AZ

Summary

Results-driven Billing Specialist known for outstanding productivity and efficiency in managing billing processes. Possess specialized skills in invoice generation, account reconciliation, and financial reporting. Excel at communication, problem-solving, and time management, ensuring seamless operations and client satisfaction.

Overview

8
8
years of professional experience

Work History

Banker Support Specialist II

JPMorgan Chase
Phoenix, AZ
02.2023 - Current
  • Reviewed customer accounts and identified discrepancies in billing information.
  • Processed invoices, payments, and adjustments to accounts.
  • Verified accuracy of billing data and modified information as necessary.
  • Performed daily audits of client accounts and resolved any discrepancies found.
  • Maintained accurate records of all customer transactions.
  • Confirmed accuracy of customer claim information and entered data into company claims database to enable claim evaluation and processing.
  • Prepared documents required for filing insurance claims with third-party payers.
  • Responded promptly to customer inquiries via phone or email.

Retail Customer Service Representative

JPMorgan Chase
Tempe, Arizona
08.2022 - 02.2023
  • Provided customer service and support to small businesses, including answering inquiries, resolving issues, and processing requests.
  • Researched competitive offerings from other banks to ensure competitive pricing for customers.
  • Identified cross-selling opportunities within a portfolio of existing clients in order to grow revenue.
  • Developed statistical models for risk assessment to other departments for investment plan evaluation.
  • Brought in new business and customers by utilizing promotional and networking strategies.
  • Resolved business customer problems and offered technical expertise to answer questions and concerns.

Loan Processor

JPMorgan Chase
Phoenix, AZ
10.2021 - 08.2022
  • Analyzed loan applications and supporting documents to determine eligibility for approval.
  • Performed detailed calculations to verify income, assets, liabilities and other data provided by applicants.
  • Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
  • Submitted loan applications to underwriting department for review and approval process.
  • Developed relationships with clients, real estate agents, lenders, title companies and attorneys throughout closing process.

Data Entry Processor

JPMorgan Chase
Phoenix, AZ
04.2017 - 09.2021
  • Analyzed data for discrepancies, corrected errors, and removed duplicate information.
  • Assisted in the development of new filing systems as needed.
  • Conducted research to locate missing or incomplete information from source material.
  • Sorted, classified, coded, and entered alphanumeric information from various sources.
  • Identified trends or patterns in data sets that could be used to improve processes.
  • Ensured compliance with security protocols related to sensitive customer information.

Education

High School Diploma -

South Mountain High School
Phoenix, AZ
05-2003

Some College (No Degree) - AA in Business Administration

Maricopa Community Colleges - South Mountain Community College
Phoenix, AZ

Skills

  • Application Review
  • Teamwork and Collaboration
  • Invoice Processing
  • Payment posting
  • Billing dispute resolution
  • Customer Engagement
  • Claims Processing
  • HIPAA Compliance
  • Title Research
  • Loan Closing
  • Attention to Detail
  • Mortgage Banking and Analysis
  • Processing documents
  • Verifying information
  • Document Management

Leadership

  • Led a team of billing specialist in improving process efficiencies resulting in a 20% increase in accuracy and timeliness of customer invoicing.

Problem Solving

  • Successfully resolved complex billing issues by analyzing large sets of data, identifying operational issues, and implementing effective solutions resulting in improved customer satisfaction.

Communication

  • Effectively communicated with cross-functional teams, including operations, collections, and customers to ensure accurate and timely invoicing and resolve any billing-related issues.

Timeline

Banker Support Specialist II

JPMorgan Chase
02.2023 - Current

Retail Customer Service Representative

JPMorgan Chase
08.2022 - 02.2023

Loan Processor

JPMorgan Chase
10.2021 - 08.2022

Data Entry Processor

JPMorgan Chase
04.2017 - 09.2021

High School Diploma -

South Mountain High School

Some College (No Degree) - AA in Business Administration

Maricopa Community Colleges - South Mountain Community College

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Monique Hall