Monique Hall-Beckford
Greater Portmore
Summary
Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Snr. Lending Officer
Mckayla Financial Services/ Evolve Loan Co. Ltd
11.2021 - Current
- Directed branch operations and maintenance efforts at Portmore location, enhancing service delivery and operational efficiency.
- Managed customer engagement by providing greetings to existing and prospective clients both over the phone and in the field.
- Facilitated positive customer interactions to foster loyalty and retention.
- Facilitated discussions with new and existing customers, focusing on understanding their needs and experiences.
- Analyzed financial data through credit investigations to confirm the precision of reported information.
- Executed additional responsibilities as directed by managing director.
- Contributed to marketing strategies by providing insights and assistance to team efforts.
- Developed tailored lending solutions to meet individual client needs.
- Trained junior staff on regulatory compliance and lending procedures.
- Guided borrowers through complex transactions with ease by clearly explaining all aspects of the lending process.
Business Development Officer
Lasco Microfinance Ltd
11.2020 - 11.2021
- Managed customer relations by greeting and assisting existing and prospective clients both on the phone and in the office environment.
- Delivered exceptional customer service to enhance client satisfaction.
- Executed customer interviews to enhance understanding of needs and improve service offerings.
- Executed site visits for business and residential properties to assess conditions and requirements.
- Executed comprehensive monitoring of business operations following disbursement to ensure compliance and performance.
- Monitored and addressed accounts with outstanding balances, focusing on those up to 90 days.
Delinquent Collection Officer
Lasco Microfinance Ltd
06.2020 - 10.2020
- Executed strategies to recover payments on accounts with 16-90 days overdue status.
- Formulated strategic plan for recovery of outstanding debts.
- Utilized various tracing techniques to enhance client outreach and engagement.
- Conducted telephonic interviews with clients to assess debt repayment capabilities.
- Developed structured payment plans and negotiated terms to ensure timely debt recovery.
- Managed client inquiries regarding debt collection processes.
- Facilitated communication regarding recovery status to debt owner.
- Monitored and updated recovery status on a daily basis.
Business Development Officer
Lasco Microfinance Ltd
07.2018 - 06.2020
- Managed customer relations by greeting and assisting current and prospective clients both on the phone and in the office.
- Facilitated positive customer interactions to foster loyalty and retention.
- Executed customer interviews to enhance understanding of needs and improve service offerings.
- Facilitated comprehensive site evaluations for both commercial and residential locations to ensure compliance and suitability.
- Executed monitoring processes to ensure compliance and operational efficiency after disbursement.
- Oversaw accounts aged up to 90 days to facilitate effective collections and maintain cash flow.
- Identified and pursued new business opportunities to drive revenue growth.
Branch Manager
Mckayla Financial Services
03.2012 - 04.2018
- Achieved seamless customer service as receptionist, leading to promotion as loan officer. Elevated branch performance and team dynamics as branch manager. Drove operational improvements and enhanced client satisfaction throughout career progression.
- Directed maintenance activities and operational management of branch to enhance customer experience.
- Facilitated customer engagement to enhance client relations through effective greetings in person and over the phone.
- Delivered exceptional customer service to enhance client satisfaction.
- Executed customer interviews to enhance understanding of needs and improve service offerings.
- Executed credit investigations to ensure accuracy of all information.
- Executed detailed preparation of bank deposits, verifying accuracy and completeness of all transactions.
- Conducted thorough reviews of all bank deposits and payments to ensure precise posting to customer accounts.
- Fulfilled various tasks assigned by managing director to support organizational objectives.
Cashier
Unicomer Jamaica Ltd
08.2011 - 12.2011
- Executed cash transaction processes with customers to ensure accurate and efficient service.
- Processed and issued receipts and refunds efficiently.
- Facilitated resolution of customer complaints by offering support and pertinent information. Provided assistance to customers in navigating issues effectively.
- Provided courteous greetings to customers, fostering a welcoming atmosphere in the establishment.
- Ensured cleanliness and tidiness of checkout areas to enhance customer experience.
- Maintained comprehensive records of transaction activities.
- Facilitated positive customer interactions to enhance satisfaction levels.
Clerk
Ministry of Education, Reg. 6
01.2007 - 01.2008
- Performed a variety of clerical and administrative responsibilities, ensuring accurate documentation and effective communication.
- Managed filing systems to ensure accurate and up-to-date teacher records.
- Resolved customer inquiries and issues promptly to maintain high service standards.
Assistant Teacher
Davis Primary School (SLTops-HEART)
09.2006 - 01.2007
- Supported educational objectives by assisting in the grading of student papers and tests.
- Delivered educational content to students during grade teacher's absence to ensure continuity of learning.
- Delivered targeted support in mathematics, reading, and writing to enhance children's academic skills in both individual and small group settings.
- Designed and tailored learning activities and materials to enhance educational effectiveness.
- Fostered a positive learning environment to motivate and encourage pupil engagement.
- Conducted thorough assessments and corrections of student submissions to provide constructive feedback and improve performance.
- Participated in meetings to align team objectives and enhance collaboration.
- Assisted in organizing school events, trips, and activities. Supported coordination of logistics and schedules for various programs. Contributed to successful execution of student engagement initiatives.
Education
Certificate - Marketing
UWI Open Campus
05-2017
CXC -
Portmore Community College
06-2008
CXC -
Old Harbour High
06-2003
Common Entrance -
Davis Primary School
06-1998
Skills
- Sales professional
- Sales professional
- Sales professional
- Sales professional
- Sales professional
- Sales professional
- Sales professional
Certification
Certificate in Marketing
Timeline
Snr. Lending Officer
Mckayla Financial Services/ Evolve Loan Co. Ltd
11.2021 - Current
Business Development Officer
Lasco Microfinance Ltd
11.2020 - 11.2021
Delinquent Collection Officer
Lasco Microfinance Ltd
06.2020 - 10.2020
Business Development Officer
Lasco Microfinance Ltd
07.2018 - 06.2020
Branch Manager
Mckayla Financial Services
03.2012 - 04.2018
Cashier
Unicomer Jamaica Ltd
08.2011 - 12.2011
Clerk
Ministry of Education, Reg. 6
01.2007 - 01.2008
Assistant Teacher
Davis Primary School (SLTops-HEART)
09.2006 - 01.2007
Certificate - Marketing
UWI Open Campus
CXC -
Portmore Community College
CXC -
Old Harbour High
Common Entrance -
Davis Primary School