Monique Hampton
Harvey,LA
Summary
I'm Thankful Dedicated Customer Service representative providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Housing services development district
Harvey, LA
02.2023 - Current
- Answers a high volume of telephone calls from program participants, applicants, landlords and the public.
- Provides information about the application process, waiting list, reporting changes, inspections, and other HSDD policies and procedures.
- Problem solves basic issues that do not require intervention by Housing Specialists or supervisory level team members.
- Communicates with other Housing Specialists and other team members electronically to convey specific information they need to know immediately.
- Refers calls that are outside the scope of Customer Service Support Representatives areas to supervisory level team members.
- Provides high quality, professional and courteous customer service.
- Reviews client information and files to provide accurate and complete responses.
- Documents calls and responses in the electronic records system.
- Makes referrals to other community resources as appropriate.
- Performs other related duties as assigned.
Payment Solutions Specialist/Lead Teller
Instep credit uniton
Belle Chasse, LA
12.2021 - 01.2022
- Controlled delinquent loan accounts
- Assisted customers in opening new accounts and completing required paperwork.
- Adhered strictly to all security procedures related to handling money at the teller window.
- Answered customer inquiries regarding bank products and services.
- Performed daily reconciliation of teller drawer within established limits.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Processed wire transfers for customers both domestically and internationally.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Conducted financial analyses to identify potential opportunities for payment optimization.
- Performed periodic reviews of existing payment systems to identify areas for improvement.
- Researched and resolved customer inquiries regarding payments and payment solutions.
- Analyzed customer payment data and identified discrepancies in billing cycles.
Education
Cosmetology Certificate - Beauty
Aveda Institute
Metairie, LA03-2013
High School Diploma -
West Jefferson High School
Harvey, LA05-2005
Skills
- Complaint resolution
- Product Knowledge
- Consultative Sales
- Report Generation
- Appointment Scheduling
- Paperwork Processing
- Account updating
- Data Entry
- Call Management
- Customer Service
- Recordkeeping
- MS Office
State
LA
Timeline
Customer Service Representative
Housing services development district
02.2023 - Current
Payment Solutions Specialist/Lead Teller
Instep credit uniton
12.2021 - 01.2022
Cosmetology Certificate - Beauty
Aveda Institute
High School Diploma -
West Jefferson High School
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