Monique Hampton
Bushkill,PA
Summary
Food Service Talented kitchen leader offer over 25 years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and cost controls. Service-oriented with good multitasking, safety management and decision-making skills.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Small Package Sorter
UPS
10.2023 - Current
- Assisted in proper sorting techniques, fostering a supportive and productive team atmosphere.
- Participated in continuous improvement initiatives aimed at streamlining workflows within the sorting department for increased efficiency.
- Expedited small package processing during peak hours by prioritizing urgent shipments and working effectively under pressure.
- Supported overall warehouse operations by assisting with unloading trucks as needed, ensuring seamless workflow across departments.
- Demonstrated flexibility by adapting quickly to changes in work schedules or task priorities.
- Lifted and slid packages weighing up to 70 pounds on conveyor belts to transport items.
- Adhered to strict data privacy guidelines, safeguarding sensitive customer information throughout the entire small package sorting process.
- Maintained high levels of accuracy in package sorting through regular cross-checks and quality control measures.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Proved successful working within tight deadlines and a fast-paced environment.
- Attached identification materials to packages and envelopes for delivery tracking and sorting.
- Operated mail processing machine to sort and package incoming and outgoing mail.
Food Service Director
Clover Rest Home & Central Care Solution
11.2017 - 06.2023
- Managed staff of 4-5 ensure that the 33 resident facility diets are followed exactly to the client's needs and health department regulations.
- Cooked Breakfast, Lunch shift; Dinner shift if needed.
- Cooked No salt, diabetic, lactose intolerant and vegan special dietary needs
- Proficient in Mechanical soft, chopped, puree foods and thicken drinks.
- Sit on the resident council meeting to ensure that they are happy with taste, temperature and presentation of food served
- Managed budgets effectively, controlling costs through efficient inventory management and supplier negotiations.
- Oversaw purchase orders, equipment purchase.
- Created 4-week cycle menu including special holiday menus
- Responsible for all logs: temperature of refrigerators & freezers, food holding, sanitizer and dish machine temps.
- Implemented a system for tracking inventory levels accurately, preventing shortages or overstock situations that could impact service quality.
- Maintained high standards of cleanliness and sanitation, ensuring compliance with all health department regulations.
Food Service Supervisor
South Bronx Job Corps Academy
01.1999 - 06.2015
- More than ten years in food service operations, including preparation of creative, specialty food for all holidays and special events
- Staff hiring, training, supervision and organizing work schedules
- Update and maintain inventories and stock rotation of food and kitchen equipment and supplies
- Provide meals for 300 - 400 customers four times daily
- Tracked food production levels, meal counts, and supply costs.
- Process Purchase Orders Requisitions in a timely manner
- Keep a six week menu cycle and compose meals for special dietary needs
- Work with Food Committee on new and improved menus and special events.
- Cooked and baked when short on staff and special occasions
- Involved in cost-effective food and equipment purchasing with numerous vendors and suppliers.
Lead Cook
South Bronx Job Corps Academy
01.1997 - 01.1999
- Assist with overseeing of food preparation and menu changes
- Cooked and baked according to recipe and N.Y.C
- Maintained a high standard of food quality by consistently reviewing dishes for taste, presentation, and adherence to established guidelines.
- Assist with supply acquisitions, inventory and rotation of food, kitchen equipment and supplies
- Took over line positions in event of emergency.
- Reduced food waste by closely monitoring inventory levels and developing creative recipes to utilize surplus ingredients.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Maximized ingredient usage by developing creative weekly specials that showcased seasonal produce and reduced food costs.
- Assist in sanitation of all equipment.
Cook
South Bronx Job Corps Academy
01.1996 - 01.1997
- Cooked and baked for 300 - 400 customers
- Sliced, chopped, diced, minced vegetables and fruits
- Baked, fried, roast, sautéed and grilled meats and seafood
- Assist with supply acquisitions and inventory.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Prepared meals efficiently under time constraints for timely service during peak hours.
Kitchen Aide
South Bronx Job Corps Academy
01.1996 - 01.1996
- Worked hand in hand with trainees on everyday cleaning and sanitation of the cafeteria and kitchen
- Ran and monitored dish return area
- Replenished all service ware for next scheduled meal
- Daily preparation of salads, cold platters, buffet hot bar, fresh fruits and vegetables
- Baked and sliced cakes, pies, cookies and breads on occasion.
Pastry Chef
The Upper Crust
01.1994 - 01.1996
- Provide clients with custom made cakes, pies pastries and fresh baked breads.
- Decorated cakes for all occasion.
Hostess and Mixologist
John's Recovery Room
01.1993 - 01.1995
- Greeted customers and managing seat flow
- Highly rated mixologist
- Answered customer inquiries and coordinated wait staff schedules with owner.
Assistant Manager
Willie's Restaurant
01.1992 - 01.1993
- Assist with the hiring and managing a staff of ten
- Assist with supply acquisitions and responsible for daily accounts reconciliation.
- Assisted with payroll
- Assisted with daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
Education
No Degree - Liberal Arts And General Studies
City College of New York of The City University of New York, The
New York, NY01.1990
High School Diploma -
Park West High School
New York, NY06.1986
Skills
- Speed and Efficiency
- Package handling
- Workplace Safety
- Effective Communication
- Verbal and written communication
- Time Management
- Staff Management
- Cross-Functional Teamwork
- Customer Service
- Problem Resolution
- Employee Coaching and Mentoring
- Schedule Management
References
References available upon request.
Certification
Serve Safe Manager, National Restaurant Association
7/2020 /Expiration date: 7/2025
New York State Food Handlers License 2/1997
No Expiration
Timeline
Small Package Sorter
UPS
10.2023 - Current
Food Service Director
Clover Rest Home & Central Care Solution
11.2017 - 06.2023
Food Service Supervisor
South Bronx Job Corps Academy
01.1999 - 06.2015
Lead Cook
South Bronx Job Corps Academy
01.1997 - 01.1999
Cook
South Bronx Job Corps Academy
01.1996 - 01.1997
Kitchen Aide
South Bronx Job Corps Academy
01.1996 - 01.1996
Pastry Chef
The Upper Crust
01.1994 - 01.1996
Hostess and Mixologist
John's Recovery Room
01.1993 - 01.1995
Assistant Manager
Willie's Restaurant
01.1992 - 01.1993
No Degree - Liberal Arts And General Studies
City College of New York of The City University of New York, The
High School Diploma -
Park West High School