Monique Hancox
Los Angeles,CA
Summary
Caring and skilled Housing Specialist passionate about positively impacting programs and helping participants by providing expert support. Familiar with Diverse communities and Low to Moderate family programs. Always looking for ways to improve operations and personalize assistance. Well-organized and resourceful with detail-oriented and conscientious approach. Offering vast knowledge of HUD, Housing Choice Voucher (Section 8) and Landlord Tenant policies and procedures.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Manager
J Williams Staffing
Los Angeles, CA
12.2018 - Current
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants
- Administered operations to handle needs of more than 800 tenants across 20 property units.
- Managed all aspects of customer service, including greeting clients, showing apartments, preparing leases and resolving resident issues. Distributed and followed up on tenant renewal notices.
- Inspected properties before and after new tenant move-ins to efficiently schedule maintenance, cleaners and other maintenance services.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
Mortgage Loan Originator
NACA, Neighborhood Assist. Corp Of America
Los Angeles, CA
09.2019 - 02.2020
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
- Collected information from banks, institutions and employers to assess applicant eligibility.
- Increased loans and earnings by establishing 10-15 new accounts monthly
Salon Owner
Hair Glory
Los Angeles, CA
03.2005 - 01.2020
- Customer service, Administrative duties, Marketing efforts, Supervising staff, Salon maintenance, Maintain financial books, Handle client complaints, attend meetings & conference regarding new laws and regulations.
- Conducted target market research to scope out industry competition and identify advantageous trends
- Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership. Increasing sales at 15% annually
Education
Associate of Arts - Real Estate - 2020
Allied Business Schools
Laguna Hills, CA12.2020
Associate of Arts - Adult Education - 2010
Marinello School of Beauty
City Of Industry, CA10.2010
Skills
- Counseling
- Practiced HUD & FHA Policies
- Budgeting
- Prospecting Clients
- Common Area Maintenance
- Fair Housing Policies
- Property Inspections
- Team Building
- Leasing and Sales
- Credit Analysis
- Tenant Issue Resolution
- Application Process Proficiency
Certification
- Escrow
- Real Estate Principles and Practice
- CNP - Certified Notary Public
Timeline
Mortgage Loan Originator
NACA, Neighborhood Assist. Corp Of America
09.2019 - 02.2020
Assistant Manager
J Williams Staffing
12.2018 - Current
Salon Owner
Hair Glory
03.2005 - 01.2020
Associate of Arts - Real Estate - 2020
Allied Business Schools
Associate of Arts - Adult Education - 2010
Marinello School of Beauty
Similar Profiles
ANDREA KUNEWYCHANDREA KUNEWYCH
New Home Sales Assistant at J Williams StaffingNew Home Sales Assistant at J Williams Staffing
Brandyce WinstonBrandyce Winston
Leasing Agent / Acting Assistant Manager at J Williams StaffingLeasing Agent / Acting Assistant Manager at J Williams Staffing
Jennifer NeffJennifer Neff
Leasing Consultant at J Williams StaffingLeasing Consultant at J Williams Staffing
Ludwing FinoLudwing Fino
Digital Media Associate at Kids Artistic RevueDigital Media Associate at Kids Artistic Revue
Maria Fernanda OrtegaMaria Fernanda Ortega
Immigration Paralegal at Hadsell Stormer Renick & Dai LLPImmigration Paralegal at Hadsell Stormer Renick & Dai LLP