Monique Hardee
Crown Point,IN
Summary
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Supervisor
Parkhurst Dining
06.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Follows the human resource polices and procedures, Treats all staff with respect.
- Follow and coaches team members on safety/sanitation rules and regulations.
- Demonstrated commitment to the organization''s core values, leading by example.
- Conducted routine inspections to check quality and compliance.
- Conducted performance evaluations for staff members, identifying areas of improvement.
- Completed opening and closing procedures and balanced safe.
- Managed cash handling procedures, counting out drawer and safe.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Conducted routine inspections to check quality and compliance with established specifications.
Assistant Manager
Nothing Bundt Cakes
09.2020 - 05.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, Placed orders from vendors.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Open and Close store.
- Open and closed cash drawers.
- Do Bank Deposits and Change orders.
- Customer service by counter, phone and made daily deliveries to customers.
- Dropped and pick up cold storage.
- Fundraise and market products for bakery.
- Bake and Craft cakes.
- Unload trucks and rotate products FIFO in cooler and freezer.
- Handle customer complaints when they arise.
Manager
Arrenello's Pizza
09.2015 - 09.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Open and close restaurant.
- Count cash drawer.
- Prep foods for opening.
- Improved safety procedures to create safe working conditions for workers.
Training General Manager
Buffalo Wild Wings
09.2001 - 08.2014
- Implemented innovative training methods to engage employees and enhance their professional growth.
- Managed store operations effectively, ensuring optimal customer service and satisfaction levels.
- Conducted regular performance evaluations of staff members, identifying opportunities for professional development and growth.
- Improved employee retention by developing and implementing comprehensive training programs.
- Streamlined onboarding processes for new hires, resulting in a more efficient and productive workforce.
- Increased overall productivity by conducting regular skills assessments and providing targeted training opportunities.
- Enhanced company performance through strategic training initiatives and effective workforce development.
- Trained managers for region for new stores.
- Boosted customer satisfaction by providing ongoing staff training on best practices in customer service.
- Conducted weekly and monthly inventory goals.
- Store ordering including Beer, Liquor, Food, Paper and Cleaning supplies.
Education
High School Diploma -
Morton Senior High School
Hammond, IN06.1993
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Staff Development
- Processes and procedures
- Operations Management
- Inventory Control
- Schedule development
- Policy Enforcement
- Waste Reduction
- Employee Training
Certification
Serve Safe Certification
Aller Train Certificate
Timeline
Supervisor
Parkhurst Dining
06.2023 - Current
Assistant Manager
Nothing Bundt Cakes
09.2020 - 05.2022
Manager
Arrenello's Pizza
09.2015 - 09.2020
Training General Manager
Buffalo Wild Wings
09.2001 - 08.2014
High School Diploma -
Morton Senior High School