Monique Harper
Murrieta,CA
Summary
Skilled professional with experience in AR collections, customer service, and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
5
5
years of professional experience
Work History
Medical Collections Representative
Dr. Struts Office/Graybill
03.2022 - Current
- Follow-up calls with insurance on denied claims
- Posted payments to patient accounts
- Improved patient satisfaction by effectively managing medical collections processes and promptly addressing concerns.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Responded to customer inquiries and provided detailed account information.
- Maintained strict confidentiality of sensitive patient information in accordance with federal and state regulations, ensuring ethical collections practices.
- Generated and distributed monthly customer statements.
- Corrected, completed and processed claims for multiple payer codes.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Executive Assistant
TAG Motorsports
06.2019 - 02.2022
- Led staff and vendors in providing high level of service for owner and guests.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Took notes and dictation at meetings.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Screened personal and business calls and directed to appropriate party.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
- Filed paperwork and organized computer-based information.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
Education
High School Diploma -
Murrieta Valley High School
Murrieta, CA06.2008
Skills
- Payment Scheduling
- Presentation Skills
- Insurance Company Communication
- Insurance Verification
- Knowledge in many softwares
- Cash application
- Credit and collections
- Medical Billing Familiarity
- HIPAA Compliance Knowledge
- Word Processing
- Data Entry
- Microsoft Word
Timeline
Medical Collections Representative
Dr. Struts Office/Graybill
03.2022 - Current
Executive Assistant
TAG Motorsports
06.2019 - 02.2022
High School Diploma -
Murrieta Valley High School
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