Monique Hawkins
Belleville,MI
Summary
Experienced professional seeking to re enter the workforce after taking time off to start a family. Now that my son is in school full-time, I am eager to contribute my skills and expertise to a new role.
Overview
13
13
years of professional experience
Work History
Stay At Home Mom/Wife
Time off for Family Care
11.2018 - Current
- Took time away from professional career to be a full-time parent, now I'm ready to get back into the work field. Now that my son is in school full-time.
Customer Service Associate (WFH)
FCR
Miami, FL
04.2024 - 09.2024
- Handling Customer Inquiries: Answer customer questions via phone, email, or chat platforms, providing accurate and timely responses about products, services, and account details
- Troubleshooting and Resolution: When customers encounter problems, troubleshoot and resolve issues by identifying the cause and explaining the best solution
- Follow-up ensures resolution
- Maintaining Records: After each interaction, update customer records in the company's database to ensure data accuracy and confidentiality
- Attend virtual team meetings and training sessions to enhance job knowledge and stay informed about changes in products, services, and policies
Store Manager/Sales Manager
Approved Cash Advance
Clinton Township, MI
11.2011 - 10.2018
- Answer telephone and provide excellent customer service
- Explain the loan program to new and current customers
- Provide excellent customer service to every customer to established company policies and procedures
- Make collection calls to past due customers
- Handling of all customer complaints
- In charge of problems and/or discrepancies with customers
Education
Certification in Computer Support Tech -
Kaplan University-Davenport Campus
Detroit, MI06.2013
Skills
- Active Listening Skills
- Communication Skills
- Computer Skills/ Proficient in all Microsoft applications
- Customer Service Skills
- Interpersonal Skills
- Software Troubleshooting
Personal Information
Authorized To Work: US
Timeline
Customer Service Associate (WFH)
FCR
04.2024 - 09.2024
Stay At Home Mom/Wife
Time off for Family Care
11.2018 - Current
Store Manager/Sales Manager
Approved Cash Advance
11.2011 - 10.2018
Certification in Computer Support Tech -
Kaplan University-Davenport Campus
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