Monique Heard
Capitol Heights,MD
Summary
Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it. Certified Medical Assistant with relevant experience in fast-paced healthcare settings. Strong background in patient care, medical terminology, and electronic health record systems. Showcased ability to manage multiple tasks simultaneously and adapt to changing environments or demands. Success noted in improving clinic workflow efficiency and contributing positively to team-focused environments.
Overview
3
3
years of professional experience
Work History
Medical Assistant
Johns Hopkins University
Columbia, MD
08.2023 - Current
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Inspected equipment to ensure proper working order prior to use on patients.
- Administered injections, medications and treatments as guided by the doctor.
- Liaised with medical institutions to arrange patient appointments and admissions.
Medical Assistant
Concentra
Lanham, MD
12.2022 - 07.2023
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Collected samples from patients for laboratory testing purposes.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
Medical Support Specialist
Agility Consulting Group
Fort Meade, MD
11.2021 - 12.2022
- Facilitated communication between other departments within the practice as well as external vendors and agencies when needed.
- Conducted data entry into electronic health records system accurately and efficiently.
- Answered questions from patients about medications or treatments prescribed by physicians.
- Greeted patients upon arrival, answered phone calls in a professional manner, and responded to emails promptly.
- Managed billing activities including submitting claims electronically, following up on unpaid claims, and resolving any discrepancies that arise.
- Contacted insurance companies regarding status of denied claims or pre-authorizations needed for procedures.
Education
High School Diploma -
Fairmont Heights High School
Capitol Heights, MD05-2015
Skills
- Phlebotomy
- Patient-focused care
- Procedure Assistance
- Payment Collection
- Indirect Patient Care
- Patient Flow Management
- Medical Terminology
- Data Entry
- HIPAA Compliance
- Certified in Basic Life Support (BLS)
Timeline
Medical Assistant
Johns Hopkins University
08.2023 - Current
Medical Assistant
Concentra
12.2022 - 07.2023
Medical Support Specialist
Agility Consulting Group
11.2021 - 12.2022
High School Diploma -
Fairmont Heights High School