Monique Herndon

• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Assisted customers by answering questions and fulfilling requests.
• Communicated with customers and team members to solve problems.
• Processed both cash and card purchases and returns.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
• Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
• Developed strong relationships with repeat customers through friendly service interactions.
• Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
• Quickly and accurately counted drawers at start and end of each shift.
• Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.

• Assisted the bus driver in maintaining a clean and orderly vehicle for comfortable transportation experiences.
• Enhanced passenger safety by diligently monitoring onboard activities and addressing any concerns.
• Served as role model for students by demonstrating positive attitude, good moral character and integrity.
• Promoted punctuality through open communication with the bus driver regarding schedules and route adjustments when necessary.
• Expedited boarding processes by checking passes or tickets, ensuring smooth transitions at each stop along the route.
• Assisted students with entering or exiting bus.
• Guided students in navigating the bus safely during boarding, exiting, or while in transit, minimizing the risk of accidents.
• Monitored passengers to conform to safety regulations.
• Collaborated with fellow transportation staff members to create an efficient and effective system for student pick-up and drop-off times.
• Supported students with special needs, ensuring their safe travel to and from school daily.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Stocked, tagged and displayed merchandise as required.
• Answered questions about store policies and addressed customer concerns.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
• Ensured compliance with company policies and procedures while processing transactions efficiently.
• Developed rapport and fostered brand loyalty by offering personalized service.

• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Assisted customers by answering questions and fulfilling requests.
• Communicated with customers and team members to solve problems.
• Processed both cash and card purchases and returns.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
• Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
• Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
• Developed strong relationships with repeat customers through friendly service interactions.
• Trained team members on cash register operation and cash handling.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
• Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
• Provided backup support during high traffic periods by stepping into cashier roles when necessary.
• Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
• Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
• Contributed to a positive work environment by proactively addressing conflicts among team members.
• Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
• Monitored areas for security issues and safety hazards.
• Streamlined cashier operations for improved productivity and reduced wait times.
• Conducted regular audits of register funds to minimize potential losses due to theft or error.
• Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
• Promoted store loyalty programs to increase repeat business and bolster customer relations.
• Collaborated with management to develop strategies for improving the overall shopping experience.
• Performed cash, card, and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Handled cash with high accuracy and took care to check bills for fraud.
• Used POS system to enter orders, process payments and issue receipts.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Processed refunds and exchanges in accordance with company policy.
• Worked with floor team and managers to meet wide range of customer needs.
• Learned duties for various positions and provided backup at key times.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

• Worked with front desk to respond promptly to all guest requests.
• Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
• Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
• Communicated repair needs to maintenance staff.
• Managed staff of Number housekeepers.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Managed team productivity and workflow to exceed quality standards.
• Completed schedules, shift reports, and other business documentation.
• Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
• Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
• Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.
• Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.
• Promoted safety by demonstrating proper operation and training staff on power equipment tools.
• Placed orders for housekeeping supplies and guest toiletries.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Reduced staff turnover by providing ongoing training, support, and mentorship to team members.
• Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
• Managed laundry sorting, washing, drying, and ironing.
• Assisted in budget creation for the Housekeeping Department, ensuring accurate forecasting of expenses related to staffing, supplies, equipment, and other costs.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
• Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
• Increased employee performance through effective supervision and training.
• Implemented a preventative maintenance program for guest rooms that resulted in fewer service requests from guests during their stays.
• Streamlined housekeeping operations by implementing efficient scheduling and task allocation systems.
• Evaluated employee performance and recommended promotions, transfers and dismissals.
• Addressed customer feedback and complaints to maximize satisfaction.
• Conducted regular audits of public spaces and staff work areas to maximize quality control.
• Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
• Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
• Coordinated with outside vendors to provide supplies and equipment for staff.
• Established and enforced safety protocols and guidelines for staff.
• Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.

• Prepared diverse menu items by following standardized recipes and presentation guidelines.
• Engaged with guests to gather feedback and improve menu offerings.
• Cooked meals to meet customer dietary preferences and special requests.
• Monitored food safety standards to uphold health regulations.
• Managed kitchen inventory for optimal stock levels and reduced waste.
• Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
• Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
• Prepared meals efficiently under time constraints for timely service during peak hours.
• Prepared food items in compliance with recipes and portioning control guidelines.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
• Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
• Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
• Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
• Reduced food waste significantly by implementing proper portion control and storage techniques.
• Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
• Maintained well-stocked stations with supplies and spices for maximum productivity.
• Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
• Communicated closely with servers to fully understand special orders for customers.
• Showcased excellent knife skills for precise cutting and preparation of various ingredients.
• Tasted, smelled, and pierced food with fork to verify sufficient cooking.
• Supported kitchen staff training and development, leading to increased productivity and efficiency.
• Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
• Fostered culture of teamwork and communication within kitchen, leading to improved efficiency.
• Introduced waste reduction program, contributing to environmental sustainability efforts.
• Developed system for inventory management, reducing waste and cutting costs.
• Prepared diverse cuisines to meet customer dietary needs and preferences, elevating dining experience.
• Conducted regular quality checks on ingredients, ensuring only best were used in meal preparation.
• Coordinated with front of house to ensure smooth service during busy periods, enhancing customer dining experience.
• Enhanced flavor and presentation of traditional dishes with creative twists, receiving positive feedback from patrons.
• Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
• Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
• Mentored junior cooks in refining culinary skills through hands-on guidance.
• Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
• Collaborated with management team to develop new menu items.

• Participated in ongoing professional development opportunities to stay current on best practices in adult care work.
• Provided compassionate care for hospitalized animals, administering medications as needed and monitoring their condition.
• Contributed to high-quality patient care by participating in continuous professional development programs and staying up-to-date on industry best practices.
• Developed strong relationships with patients, prioritizing compassionate care throughout their radiation therapy journey.
• Engaged in continuous professional development to stay abreast of changes in healthcare education, ensuring students received most current instruction.
• Coordinated seamless transitions from acute-care settings to outpatient rehabilitation centers or home-based services as needed.
• Educated patients on self-care strategies for managing chronic conditions, empowering them to take an active role in their health management.
• Informed healthcare teams about new methodologies or approaches to optimize their interactions with patients.
• Facilitated discharge planning process through collaboration with case managers, social workers, and other members of the healthcare team.

• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
• Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
• Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Promoted a safe work environment by adhering to health and safety regulations while performing duties.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
• Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
• Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
• Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
• Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
• Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
• Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
• Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
• Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
• Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
• Responded to requests from patrons for linens and toiletries.
• Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
• Maintained inventory levels of linens, supplies, and amenities, ensuring uninterrupted service for guests.
• Reduced lost items reports by carefully checking rooms for left-behind belongings and returning them to front desk.
• Improved room availability efficiency with prompt and detailed cleaning, allowing for faster guest check-ins.
• Improved team performance by sharing best practices and cleaning tips with new staff members.
• Contributed to high guest satisfaction by promptly responding to requests for additional supplies or services.
• Fostered positive relations with guests by greeting them warmly and addressing any concerns promptly.
• Maintained stock of clean linens and toiletries, ensuring guests always had access to necessary items.
• Streamlined cleaning procedures to minimize downtime between guest stays, enhancing overall operational efficiency.
• Contributed to team goals by exceeding individual room cleaning targets without compromising quality.
• Ensured high levels of cleanliness and hygiene by regularly disinfecting bathrooms and surfaces, contributing to healthy environment for guests.
• Enhanced overall appearance of hotel by maintaining cleanliness in public areas, contributing to positive first impression.
• Fostered positive guest experience, ensuring all rooms met hotel's high standards for cleanliness and comfort.
• Increased repeat guest visits by providing welcoming and clean environment in all guest rooms.
• Reduced complaints by carefully adhering to all hotel cleaning standards and guest requests.

• Ensured accurate measurements for construction projects using various hand tools and devices.
• Implemented lean construction methodologies to improve overall project performance metrics.
• Assisted with small construction projects such as bench and sign repair and installation and tie-wall construction.
• Reduced construction costs through value engineering analysis and effective material selection.
• Visited construction sites daily to evaluate work quality.
• Expedited overall construction timeline through efficient framing, drywall installation, and finishing tasks.
• Planned efficient routes by accounting for traffic, road conditions and construction.
• Directed and coordinated manufacturing, construction, and installation activities.
• Implemented risk mitigation strategies to minimize potential issues during construction phases.
• Loaded and unloaded materials and equipment onto and off construction sites.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Increased sales revenue by effectively upselling and cross-selling retail products to customers.
• Led a team of retail staff, ensuring optimal performance and adherence to company policies.
• Mentored new hires on best practices in retail salesmanship, contributing positively to overall team cohesion.
• Strengthened relationships with retail partners by providing exceptional support, education, and communication on products and promotions.
• Evaluated market trends regularly to determine optimum pricing strategies for both wholesale and retail customers.
• Developed strong rapport with retail partners by maintaining a professional demeanor during all interactions.
• Streamlined checkout process for customers, reducing wait times and increasing overall efficiency in the retail space.
• Boosted sales performance by implementing strategic retail plans and optimizing store layouts.
• Expanded distribution channels by successfully negotiating agreements with new retail partners.
• Provided comprehensive training to new team members, ensuring consistent quality and performance across all retail merchandisers.
• Led cross-functional projects aimed at improving overall retail operations efficiency and profitability.
• Boosted sales figures through effective visual merchandising strategies at retail outlets.
• Acted as a liaison between corporate headquarters and retail locations, ensuring consistent messaging across all channels.
• Mentored junior staff members on best practices in optical retail sales, customer service, and technical processes.
• Spearheaded visual merchandising efforts at retail locations, showcasing products effectively while reinforcing the brand identity.
• Assisted pro shop staff with merchandise restocking, enhancing overall retail efficiency.
• Increased sales by identifying and purchasing trendy accessories for the retail floor.
• Contributed to increased sales by ensuring high-quality clothing items were sorted accurately for retail display.
• Collaborated with cross-functional teams to develop innovative solutions for complex retail challenges.
• Engaged consumers near and around retail kiosk to ask for business and encourage orders.
• Increased product visibility by strategically organizing and displaying merchandise in high-traffic retail areas.
• Arranged food items in display cases and retail areas for purchase.

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• Enhanced student understanding with tailored support in academic tasks and personalized guidance.
• Supported classroom activities by assisting lead teacher with lesson implementation and student engagement.
• Organized educational materials for streamlining lesson preparation and enhancing instructional delivery.
• Developed strong relationships with students for fostering a positive and supportive learning atmosphere.
• Supervised students during lunch breaks, recess, field trips, and other school-related events, maintaining a positive atmosphere conducive to learning.
• Supported the integration of technology into daily lessons by utilizing digital tools like SMART Boards or tablets to engage students in interactive learning experiences.
• Contributed to the development of curriculum materials, aligning content with state standards and educational objectives.
• Provided constructive feedback on student work, highlighting areas of strength and offering specific suggestions for improvement.
• Utilized assessment data to tailor instruction for individual learners'' needs while addressing overall class performance goals.

• Fostered culture of continuous improvement, regularly updated training materials to include latest bartending techniques and trends.
• Strengthened communication among bartending team members through regular meetings focused on collaboration and problem-solving strategies.
• Increased student confidence in their bartending abilities through hands-on training and personalized feedback.
• Demonstrated flexibility in adapting to different bartending styles of coworkers while maintaining consistent quality of service across shifts.
• Demonstrated flexibility and adaptability by seamlessly transitioning between bartending, waitstaff, and managerial roles when necessary to maintain smooth operations during peak hours.
• Assisted with bartending duties during high-volume shifts.
• Mentored junior staff members sharing practical tips for enhancing customer service and mastering bartending techniques.
• Trained new team members on proper bartending techniques, menu offerings, and customer service expectations.
• Supported bartending staff by preparing drink orders when necessary, demonstrating versatility within the restaurant team dynamic.
• Relayed guest drink and food orders to kitchen and bartending staff.
• Demonstrated adaptability in handling various roles within the establishment including server assistance or bartending duties when required.
• Assisted management with scheduling bartending staff to ensure adequate coverage during peak hours of operation.
• Promoted teamwork among students through group activities focused on problem-solving challenges commonly encountered in the bartending profession.
• Participated in ongoing training sessions to continually refine bartending skills and industry knowledge, enhancing overall performance.
• Contributed to a positive workplace culture by consistently demonstrating professionalism, teamwork, and enthusiasm for both bartending and gaming industries.