Monique Herrera
Las Vegas,NV
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
13
13
years of professional experience
Work History
Associate Personal Banker
Wells Fargo & Company
Henderson, NV
04.2022 - Current
Assist customers with basic requests as well as opening new accounts, completing service requests, submitting credit applications, assisting with estate services, educating clients on mobile banking and online services all while delivering exceptional customer service.
Store Manager
H&M Hennes & Mauritz
Las Vegas, NV
01.2011 - 01.2022
Responsible for reaching sales and profit KPI's while ensuring our customers have the best shopping experience. Working with talent and leadership development based on results, values, and leadership. Ensure all employees are treated fair with attractive work conditions and that all employee relation responsibilities, legal requirements, and company policies are fulfilled.
Education
Some College (No Degree) -
Central Arizona College
Coolidge, AZSkills
- Team Leadership
- Customer Relations
- Training and Development
- Budgeting
- Scheduling
- Merchandising
- Inventory Management
- Store Operations Oversight
- Employee Training
- Maximizing Profitability
Timeline
Associate Personal Banker
Wells Fargo & Company
04.2022 - Current
Store Manager
H&M Hennes & Mauritz
01.2011 - 01.2022
Some College (No Degree) -
Central Arizona College