Monique Hill
Chicago,IL
Summary
Healthcare service professional with proven track record in patient communication and problem resolution. Adept at managing patient inquiries, coordinating with medical teams, and ensuring smooth service delivery. Strong focus on teamwork and adaptability, consistently achieving results even in high-pressure environments. Known for empathy, active listening, and effective conflict resolution skills.
Overview
11
11
years of professional experience
Work History
Pharmacy Technician
Walgreens
08.2024 - Current
- Assisted pharmacists in preparing and dispensing medications to ensure accuracy and compliance with regulations.
- Managed inventory levels by conducting regular audits and restocking shelves as needed.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Maintained a clean and organized pharmacy environment to promote safety and efficiency.
Customer Service Cashier
Target
10.2019 - 02.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer, ensuring timely reconciliation at shift end.
- Assisted in training new team members on operational procedures and customer service standards.
Pharmacy Service Rep
CVS
01.2016 - 02.2017
- Collaborated with pharmacy team to ensure accurate order processing and timely delivery of medications.
- Managed inbound and outbound calls regarding prescription orders and medication inquiries.
- Provided exceptional customer service, resolving issues promptly to enhance patient satisfaction.
- Achieved high levels of customer satisfaction with timely follow-up on pending inquiries or escalations.
Call Center Representative
Salem Staffing (Loyola Hospital)
10.2014 - 01.2016
- Handled high-volume inbound calls, addressing patient inquiries and concerns efficiently.
- Utilized electronic health records to document interactions and ensure accurate patient information.
- Provided exceptional customer service, maintaining composure in challenging situations while resolving issues.
- Collaborated with healthcare staff to streamline communication between departments for improved patient care. EPIC
Education
Associate of Arts -
City Colleges of Chicago Harold Washington
Chicago, IL05-2025
Skills
- Medication preparation
- Inventory management
- Customer service
- Regulatory compliance
- Call handling
- Point-of-sale operations
- HIPAA
- Insurance verification
- Patient confidentiality
- Medication labels
- Data entry
- Labeling prescriptions
- Proper labeling
- Dispensing medications
- Prescription filling and labeling
- Attention to detail
Timeline
Pharmacy Technician
Walgreens
08.2024 - Current
Customer Service Cashier
Target
10.2019 - 02.2020
Pharmacy Service Rep
CVS
01.2016 - 02.2017
Call Center Representative
Salem Staffing (Loyola Hospital)
10.2014 - 01.2016
Associate of Arts -
City Colleges of Chicago Harold Washington