Monique Hodge
Jacksonville
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
22
22
years of professional experience
2027
2027
years of post-secondary education
Work History
Florist
Winn-Dixie Stores Inc.
JACKSONVILLE
04.2016 - 07.2025
- Designed floral arrangements for various occasions and customer preferences.
- Assisted customers in selecting flowers and plants for special events.
- Maintained inventory of flowers, supplies, and tools for daily operations.
- Processed customer orders efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and concerns promptly.
- Cleaned and organized workspaces to ensure a safe working environment.
- Created floral designs with fresh flowers for special occasions such as weddings, funerals, and holidays.
- Organized the store's inventory of plants, vases, containers, and other supplies.
- Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
- Watered plants and cut, conditioned and cleaned flowers and foliage for storage.
- Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
- Took photographs of completed floral arrangements for promotional purposes.
- Maintained detailed records of customer orders and invoices.
Receptionist and Therapist
Natural Body Spa & Shop
JACKSONVILLE
04.2013 - 03.2020
- Greeted visitors warmly and directed them to the appropriate staff member.
- Scheduled appointments for clients and coordinated meeting room reservations.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Customer Service Desk Associate
Winn-Dixie Stores Inc.
JACKSONVILLE
10.2008 - 04.2009
- Assisted customers with inquiries and product availability.
- Processed transactions accurately at the point of sale.
- Resolved customer complaints through effective communication.
- Trained new associates on store policies and procedures.
- Maintained cleanliness of work area throughout shift.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Educated customers on special pricing opportunities and company offerings.
Customer Service Manager
Hobby Lobby
JACKSONVILLE
01.2004 - 11.2007
- Managed daily operations of the customer service department.
- Trained and mentored new team members on customer interaction techniques.
- Resolved customer inquiries and complaints efficiently and effectively.
Education
Douglas Anderson
JACKSONVILLE, Florida Cosmetologist - Cosmetology
Virginia College
JACKSONVILLE, FL 08.2012 - 08.2013
Skills
- Point-of-sale operations
- Customer order processing
- Sales support
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Customer Service-oriented
- Inventory management and ordering
- Consultative sales techniques
- Data entry
- Point-of-sale systems
- Record keeping
- Customer relationship management
- Appointment scheduling
- Complaint resolution
- Team collaboration
- Organization skills
- Filing and data archiving
- Word processing
- Independent worker
- Multitasking and organization
- Professional and mature
Timeline
Florist
Winn-Dixie Stores Inc.
04.2016 - 07.2025
Receptionist and Therapist
Natural Body Spa & Shop
04.2013 - 03.2020
Cosmetologist - Cosmetology
Virginia College
08.2012 - 08.2013
Customer Service Desk Associate
Winn-Dixie Stores Inc.
10.2008 - 04.2009
Customer Service Manager
Hobby Lobby
01.2004 - 11.2007
Douglas Anderson
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