Monique Hoffman
St. Louis,MO
Summary
Dedicated with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Mailroom Associate
JLL, Jones Lang LaSalle
09.2023 - Current
- Placed incoming or outgoing letters and packages into sacks or bins, adding identifying tags.
- Loaded and unloaded packages to prepare for outbound and inbound distribution.
- Used scales and charts to weigh packages or letters to determine postage needs.
- Demonstrated great customer service by answering employee questions regarding mailings and rates.
- Provide support for small office moves
- Participate in other office duties such as office moves and event set-ups.
- Maintain inventory of all shipping and other office supplies.
- Provide support for small office moves
Experience Operations Coordinator
Flagship Facility Services Inc.
07.2021 - Current
- Provided direction and guidance to internal teams in order to achieve targets.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Daily facility walks
- budget tracking
- Coordinate site events.
- Receive incoming mail/packages.
- Package and ship outgoing packages.
- Reported issues to higher management with great detail.
- Coordinate and worked with outside vendors for site events.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Provided clerical support, addressing routine, and special requirements.
- Coordinated special projects and managed schedules.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Answered workplace tickets in a timely matter.
Facility Supervisor
C&W Services
09.2017 - 07.2021
- Built relationships with vendors and contractors to support timely and cost-effective services.
- Served as point of contact for internal and external customers seeking support and information.
- Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
- Handled incoming and outgoing shipping and receiving activities.
- Inventoried and ordered office supplies to maintain availability of products.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Cashier
Barnes Jewish Hospital
06.2008 - 07.2014
- Greeted customers entering cafe and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Tallied cash drawer at beginning and end of each work shift.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Set up new sales displays each week with fresh merchandise.
- Identified and resolved discrepancies.
Education
High School Diploma -
Cahokia High School
Cahokia05.2005
Skills
- Customer Experience
- Mail Handling
- Vendor Relations
- Project Management
- Office Management
- Inventory Auditing
- Expense Reporting
- leadership
- Customer/Client Relations
- Office Support
- Office Support
Timeline
Mailroom Associate
JLL, Jones Lang LaSalle
09.2023 - Current
Experience Operations Coordinator
Flagship Facility Services Inc.
07.2021 - Current
Facility Supervisor
C&W Services
09.2017 - 07.2021
Cashier
Barnes Jewish Hospital
06.2008 - 07.2014
High School Diploma -
Cahokia High School