Monique Holbrook
Jennings,Louisiana
Summary
Accomplished skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.
Overview
3
3
years of professional experience
Work History
Specialty Assistant Store Manager
Lowe’s Home Improvement
08.2020 - 12.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Protected store from loss or theft by setting and enforcing clear security policies.
Call Center Representative Specialist
Results Call Center
06.2018 - 06.2020
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Resolved concerns with products or services to help with retention and drive sales.
- Engaged in learning and development opportunities to promote continued performance improvement.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Laborer
Turner Industries
09.2006 - 03.2009
- Worked alongside team to accomplish work goals according to schedule.
- Loaded, unloaded and moved material to and from storage and production areas.
- Prepared job sites by removing debris and setting up materials and tools.
- Performed general housekeeping and cleaning tasks.
- Observed site safety rules to maximize protections for team members and equipment.
- Organized materials, tools and equipment to supply team members.
- Utilized construction tools and machinery to effectively complete job site projects.
Education
High School Diploma -
Parkview High School
Sulphur, LA05.1995
Skills
- Coaching and Mentoring
- Customer Satisfaction
- Store Presentation
- Implementing Pricing Strategies
- Store Coverage
- Maintaining Clean Work Areas
- Focus and Follow-Through
- Staff Coaching and Training
- Handling Complaints and Inquiries
- Store Organization
- Store Support
- Strategic Merchandising
- Performance Monitoring and Evaluation
- Store Operations Oversight
- Department Oversight
- Recruitment and Training
Timeline
Specialty Assistant Store Manager
Lowe’s Home Improvement
08.2020 - 12.2022
Call Center Representative Specialist
Results Call Center
06.2018 - 06.2020
Laborer
Turner Industries
09.2006 - 03.2009
High School Diploma -
Parkview High School
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