Monique Holmes
Moncks Corner,SC
Summary
Proactive Administrator with extensive experience in office management, personnel records maintenance, and workflow organization. Expertise in managing office supplies, supporting HR functions, and delivering exceptional customer service. Bringing strong decision-making skills, attention to detail, and a collaborative approach to foster a productive work environment.
Overview
28
28
years of professional experience
Work History
Administrator
Lowcountry Transport of Round O
04.2014 - Current
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Supported onboarding process for new hires, facilitating smooth transition into team.
Human Resources Assistant
Lowes Distribution Center
06.2018 - 03.2021
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Provided ongoing administrative support to the HR department by managing schedules, coordinating meetings, preparing documentation, and maintaining organized filing systems.
- Managed payroll processes efficiently, ensuring timely payment of salaries without errors or discrepancies.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Organized successful company events that promoted team building and boosted morale among staff members.
- Supported benefits administration, ensuring accurate enrollment and processing of claims for all employees.
- Managed employee exit interviews and paperwork.
Insurance Agent
State Farm Insurance
02.1997 - 10.2014
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
- Resolved complex claims issues, advocating on behalf of clients to ensure fair settlements.
- Facilitated smooth claim processes for clients, ensuring they received prompt and fair settlements.
Education
Bachelor of Science - Business Administration And Management
Limestone University
Gaffney, SC12-2015
Skills
- Customer Service
- Attention to Detail
- Office Administration
- Decision-Making
- Team Building and Leadership
- Personable and Approachable
Team Collaboration
Timeline
Human Resources Assistant
Lowes Distribution Center
06.2018 - 03.2021
Administrator
Lowcountry Transport of Round O
04.2014 - Current
Insurance Agent
State Farm Insurance
02.1997 - 10.2014
Bachelor of Science - Business Administration And Management
Limestone University
Similar Profiles
Darrell RichardDarrell Richard
Registered Nurse at Palmetto Lowcountry Behavioral HealthRegistered Nurse at Palmetto Lowcountry Behavioral Health
Lauren CahillLauren Cahill
Daycare Teacher at Lowcountry Children's Co-opDaycare Teacher at Lowcountry Children's Co-op
Conner Peek, LPCAConner Peek, LPCA
Outpatient Trauma Counselor at Palmetto Lowcountry Behavioral HealthOutpatient Trauma Counselor at Palmetto Lowcountry Behavioral Health