SAP
MoniQue Holmes, MBA
Project Manager
GA
Summary
Goal-driven and versatile Project Manager with over 4 years of leadership experience in leading SAP implementation, upgrade, and optimization projects. Proven track record of managing cross-functional teams to deliver high-quality SAP solutions. Propelled to meet business requirements, improve sales and distribution processes, and drive organizational success.
Overview
10
10
years of professional experience
2
2
Certification
Work History
SAP SD Project Manager
UST Global
02.2021 - Current
- Led successful implementation of SAP SD module for global client base, resulting in25% increase in process efficiency and 10% reduction in order-to-cash cycle time while involved in Leadership meetings, and project scoping
- Oversaw post-implementation support and training programs, significantly increasing user adoption rates by 35%
- Manage project budget of over $350,000, ensuring all projects delivered within allocated budget and timelines with 95% success rate
- Participate on PMO teams for multiple projects, maintained and prepared project reports and presentations
- Worked close with leadership in management of EBITA, RICEFW, hiring new employees, and management of job descriptions including onboarding and offboarding.
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
SAP SD Business Analyst
UST Global
02.2021 - Current
- Worked closely with DevOps teams to ensure alignment between business requirements and technical implementation.
- Developing test cases and writing test steps, expected results, and test data requirements
- Grouping test cases in logical order and maintained repository for test case storage and access
- Execution of Pre-Sit and Sit Testing (UAT) using Functional Design Specification (FDS) and Technical Design Specifications (TDS) with 97% acceptance from client.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
SAP Business Analyst Intern
UST Global/Xpanxion
05.2020 - 02.2021
- Knowledge of SD concepts and modules with 98% passing grade
- Responsible for monthly /weekly project progress
- Project management assistance by supporting PM and senior analysts in planning and executing SAP- related projects
- Experience with leading teams and facilitating relationships with varied organizational levels and engaging with client teams.
- Reduced data redundancy for better decision-making with enhancement of data quality and consistency.
Human Resource Assistant(42A)
Georgia Army National Guard
06.2014 - 06.2020
- Assist Senior Leadership in department by establishing communication with lower and senior enlisted soldiers to update required forms
- Prepare enlisted soldiers for promotions and arrange promotional and award ceremonies
- Prepare and process enlisted and noncommissioned officers’ administrative documents, personnel action requests, evaluation reports and orders
- Used HR information systems to manage soldiers’ information and daily reports, improving team workflow by 15%
- Maximized resource utilization by implementing efficient inventory management practices.
Motor Transportation Operator(88M)
Georgia Army National Guard
06.2014 - 06.2020
- Prepared and participated in convoy operations, involving safe transport of resources, material, and safety of US Soldiers
- Operated various military vehicles under all types of conditions and terrains
- Enhanced vehicle performance by conducting thorough pre-trip inspections and routine maintenance, to ensure safety of convoy at 92%
- Trained use of maps, GPS systems, and military grade communication equipment to navigate and coordinate movements of team effectively.
- Achieved timely delivery of materials through efficient route planning and scheduling.
Claims Associate
Assurant
11.2019 - 05.2020
- Receiving and processing claims submitted by policyholders, determine validity of claim, and initiate claims process and procedure
- Accurately Document and data entry of claim information into company database and maintaining records of claims Analyze and investigate claims to determine extent of liability, including interviewing all parties involved in claim
- Calculating and authorizing claim payouts based on policy terms and analysis conducted, along with settlement negotiations
- Monitored and managed incoming calls for insurance claims and questions, decreasing call volume to 20%
- Enhanced claim processing efficiency by streamlining workflows and implementing new software tools.
Project Manager
Pathway Construction, LLC
05.2019 - 11.2019
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution by 95%.
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
Personal Banker 1
Wells Fargo
12.2017 - 05.2019
- Addressing customer inquiries, resolve customer complaints and concerns, and providing information on bank products
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Ensuring all banking transactions comply with federal laws and regulations and maintain confidentiality and security of customer information
- Secured business accounts over $1million and secured personal accounts over $500,000
- Promoted sales of banking products and services to meet sales targets while enhancing customer satisfaction.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Customer Sales Service Representative (CSSR)
Wells Fargo
02.2016 - 12.2017
- Understanding customer financial needs and goals, and providing advice, and suitable banking products and services
- Conducting presentations, and market Wells Fargo at Work Program (WaWP) to establish new business and personal accounts to prospective clients
- Worked close with Financial and Wealth Advisors to contribute over $750,000 worth of investments
- Increased branch productivity by 35% with new accounts and discovery of needs for established customers
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
Education
MBA - Human Resources Management
University of Phoenix
Columbus, GABachelor of Science - Business Administration And Management
University of Phoenix
Columbus, GASkills
- Stakeholder engagement
- Microsoft Professional Suite
- PMO
- Agile/Scrum
- Project Tracking and Mapping
- UAT (User Acceptance Test)
- Training & Development
- Intrapersonal skills
- SLDC
- Gathering Business Requirements
- ITIL competency
- Productivity Improvement
Certification
- SAP Certified Application Associate, SAP S4/Hana Sales
- SAP Certified Associate, SAP Activate Project Manager
Custom
- Therma-Fisher
- MOOG
- Fender
- SCJ
- HPE
Custom
- Financial Center Representative, USAA Financial Center, 10/2013, 06/2014
- Program Manager, Columbus Health Department, 08/2010, 05/2013
- Census Numerator, US Census, 06/2010, 08/2010
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeContract WorkLocation Preference
RemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsPaid time off401k matchWork from home optionStock Options / Equity / Profit Sharing4-day work weekPersonal development programsTeam Building / Company RetreatsFlexible work hoursPaid sick leaveAffiliations
- SAP
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 6 staff members.
Quote
The best way out is always through.
Robert Frost
Software
Microsoft
RevTrac
Cherwell
Citrix
ServiceNow
JIRA
Interests
Reading
Self-Development
Outdoor Activities
Traveling
Timeline
SAP SD Project Manager
UST Global
02.2021 - Current
SAP SD Business Analyst
UST Global
02.2021 - Current
SAP Business Analyst Intern
UST Global/Xpanxion
05.2020 - 02.2021
Claims Associate
Assurant
11.2019 - 05.2020
Project Manager
Pathway Construction, LLC
05.2019 - 11.2019
Personal Banker 1
Wells Fargo
12.2017 - 05.2019
Customer Sales Service Representative (CSSR)
Wells Fargo
02.2016 - 12.2017
Human Resource Assistant(42A)
Georgia Army National Guard
06.2014 - 06.2020
Motor Transportation Operator(88M)
Georgia Army National Guard
06.2014 - 06.2020
MBA - Human Resources Management
University of Phoenix
Bachelor of Science - Business Administration And Management
University of Phoenix