Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monique Homan

St.Louis,MO

Summary

Highly organized professional with proven track record in coordinating complex tasks and ensuring seamless operations. Adept at managing schedules, resources, and stakeholders to achieve project goals effectively. Renowned for fostering teamwork and adapting to dynamic environments, making significant contributions to organizational success.

Overview

17
17
years of professional experience

Work History

Mailroom Associate

JLL, Jones Lang LaSalle (Block Inc.)
09.2023 - Current
  • Maintain a well-organized mailroom environment, enabling efficient operations and easy access to materials.
  • Increase accuracy in package tracking by maintaining detailed logs of inbound and outbound shipments.
  • Collaborate with team members on special projects related to mailroom operations, contributing ideas for improvement initiatives.
  • Prepare and process outgoing parcels from international, domestic and third-party carriers.
  • Assist coworkers with the ticketing system Corrigo.
  • Routinely do audits for Corrigo tickets on a daily basis for the region.
  • Audit vendor invoices.
  • Routinely did audits for the Jira ticketing system for the region.



Office Experience Coordinator

Flagship, Inc. (Block Inc.)
07.2021 - 08.2023
  • Managed project timelines for successful completion.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
  • Enhanced client satisfaction by responding promptly to inquiries and addressing concerns.
  • Organized company events that boosted employee morale and cultivated team spirit within the organization.
  • Streamlined vendor management processes, facilitating improved relationships and timely service deliveries.
  • Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions.
  • Answer workplace tickets in a timely matter.
  • Entered data, generated reports, and produced tracking documents.
  • Coached employees through day-to-day work and complex problems.
  • Tracked records, filed documents and maintained communication between clients to manage office activities.
  • Handled incoming and outgoing shipping and receiving activities.
  • Inventoried and ordered office supplies to maintain availability of products.
  • Managed Cash App Online Swag shop.
  • Created training document and video for Cash App sites in the U.S & Internationally.
  • Collaborated with department heads to develop strategic plans aligning with overall company goals.
  • Managed budgets skillfully by tracking expenses diligently and allocating resources appropriately based on priority needs.
  • Handled all escalated complaints and implemented timely, knowledgeable and effective solutions.
  • balancing client and business needs.
  • Developed strong rapport with clients through consistent follow-up and attention to detail.
  • Published Cash App newsletter on a bi-weekly basis.


Facility Supervisor

C&W Services
09.2017 - 07.2021
  • Optimized supply levels to keep stock within ideal parameters for expected needs
  • Managed & cross-trained team in different areas.
  • Coordinated facility upgrades and renovations to ensure minimal disruption to daily operations.
  • Work with IT & AV to setup conference rooms
  • Managed minor appliance issues and scheduled repairs as needed
  • Assisted Facilities Manager in all aspects of project implementation, including materials procurement, contract preparation and scheduling
  • Processed Invoices
  • Print and assembled books for clients
  • Download & distributed over 6,000 client statements for the C&W sites in the country each month.
  • Enhanced safety standards by conducting thorough risk assessments and addressing hazards promptly.
  • Served as the primary point of contact for external vendors and contractors, streamlining communication efforts throughout various projects.
  • Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
  • Conducted regular facility inspections to identify repair needs or improvements.
  • Provided support and services related to mail and deliveries.
  • Assisted with meetings and conference room reservations.

Head Cashier

Barnes Jewish Hospital
06.2008 - 07.2014
  • Correct and approve time in Kronos
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity
  • Served as point of contact for internal and external customers seeking support and information
  • Procured pricing information from various vendors to support cost-effective purchasing
  • Held weekly safety meeting with team to ensure a safe work environment
  • Improved facility efficiency by implementing streamlined processes and procedures
  • Managed a team of facility staff, providing training and guidance for optimal performance
  • Coordinated facility upgrades and renovations to ensure minimal disruption to daily operations
  • Developed strong vendor relationships, negotiating favorable contracts for services and supplies
  • Conducted regular audits of facility conditions, identifying areas in need of improvement or repair
  • Managed budgets and financial reporting for the facility, ensuring accurate records were kept at all times
  • Oversaw building security systems, working closely with security personnel to maintain a safe environment for all occupants
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current
  • Restocked and organized merchandise
  • Maintained stock within optimal levels to meet expected customer and sales levels
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Increased customer loyalty and retention
  • Resolved escalated customer disputes with special actions such as discounts
  • Trained and provided back-up coverage to provide customers with optimal support
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
  • Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency

Education

High School Diploma - General Studies

Cahokia High School
05.2005

Skills

  • Vendor Relations
  • Project Management
  • Safety Compliance
  • Work Order Management
  • Data Entry and Analysis
  • Billing Support
  • Facility Management
  • Client Relations
  • Expense Reporting
  • Administrative Support
  • Vendor Management
  • Training and coaching
  • Operations Management
  • Data Entry
  • Cross-Functional Collaboration
  • Expense auditing

Timeline

Mailroom Associate

JLL, Jones Lang LaSalle (Block Inc.)
09.2023 - Current

Office Experience Coordinator

Flagship, Inc. (Block Inc.)
07.2021 - 08.2023

Facility Supervisor

C&W Services
09.2017 - 07.2021

Head Cashier

Barnes Jewish Hospital
06.2008 - 07.2014

High School Diploma - General Studies

Cahokia High School

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Monique Homan