Monique Hornsby

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• Obtained client medical history, medication information, symptoms, and allergies.
• Performed medical records management, including filing, organizing and scanning documents.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
• Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
• Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
• Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
• Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
• Conducted patient follow-up calls to monitor treatment progress and answer any questions.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Oriented and trained new staff on proper procedures and policies.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
• Collected pertinent data and calculations to aid physician in interpreting results.
• Responsible for communications with prescribers/ medical team
• Responsible for coordination of care between prescribers and patients/ outside agencies
• assist prescribers as needed with Prior authorizations and coordination of documents such as Roger's Orders , Clinical affidavit's, and HCP.
• Managing scheduling for patients for prescribers
• communicate/ complete quick notes for interactions with patients pertaining to requests for prescribers such a med refills
• Participate in licensing and accreditation processes
• Implemented care and efficiency improvements to support and enhance office operations.
• Liaised with patients and addressed inquiries, appointment requests .

• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Assisted patients with daily living activities for enhanced comfort and wellbeing.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
• Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
• Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
• Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Built rapport with patients and families, providing emotional support during difficult times.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Oversaw and maintained patients' rooms, group living areas, and nurse stations.
• Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
• Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
• Coordinated with external healthcare providers, ensuring comprehensive care by sharing patient information and updates.
• Advocated for patient rights and needs, ensuring respectful and ethical care.
• Assisted with diagnostic tests and medical procedures, contributing to accurate diagnoses and treatment plans.
• Administered medication under supervision of nursing staff, contributing to effective treatment plans.
• Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
• Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
• Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.