Overview

Work History

Timeline

Monique Howard

General Manager

Boston,MA

Overview

15

15

years of professional experience

Work History

Assistant General Manager

Old Navy

Boston, MA

02.2022 - 08.2024

Created visually appealing window displays to attract potential customers.
Served as a mentor and provided guidance to newly hired staff in executing merchandising operations.
Organized displays according to company standards and specifications.
Developed enticing displays to capture customer interest and promote revenue growth.
Built product displays and placed appropriate signage for merchandise.
Utilized prepared sketches and digital mapping to organize and maintain the shops For Men's and women's Departments throughout multiple locations.
Resolved customer complaints in a timely manner while maintaining a professional demeanor.
Provided training, guidance, and support to staff members on proper procedures and policies.
Analyzed sales data to identify trends and opportunities for growth.
Met business targets with streamlined operations strategies.
Feedback to Managers and associates Surrounding the sales floor, coached in the moment.
Motivated and led team members to work together to achieve targets.
Applied knowledge of coverage needs and individual employee strengths and opportunities.
Enhanced team engagement and performance with daily updates and informational meetings.

General Store Manager

LensCrafters

Boston, MA

04.2018 - 10.2019

Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Greeted and assisted all customers daily in high-traffic.
Worked with the Doctors to Collaborate with sales.

Store Manager

Claires

Cambridge, MA

01.2015 - 04.2019

Met budget targets by controlling expenses and eliminating wasteful behaviors.
Processed shipments and maintained stock shelf organization.
Secured store perimeter and enforced procedures to minimize losses and protect store assets.
Increased profits 40% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis.
Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
Collaborated with Assistant store Manager to recruit and develop and cultivate top performance.
Delegated work to employees based on their shift requirements by using their individual strengths.

Sales Supervisor

Macys

Boston, MA

11.2009 - 10.2014

Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Enhanced sales by implementing merchandising and promotional improvements.
Supported business performance targets to drive improvements in sales and customer satisfaction levels.
Collaborated with management and executives and made strategy recommendations based on insights into sales operations.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
With my selling opportunity I delivered minimum of $12,000 a month in sales.
I attended Promotional events every Quarter to promote and sell the brands I was a specialist in.
Replenished My stock and maintained communication with my Vendors.

Timeline

Assistant General Manager

Old Navy

02.2022 - 08.2024

General Store Manager

LensCrafters

04.2018 - 10.2019

Store Manager

Claires

01.2015 - 04.2019

Sales Supervisor

Macys

11.2009 - 10.2014