Monique Howard
Boston,MA
Summary
Motivated General Manager skilled in implementing strategic approaches to drive profitability and sales. Recognized for excellence in operations, customer care, development, and leadership. Strong ability to drive profits, control costs, and achieve process improvement. Experienced in motivating, training, and developing team members in a competitive environment. Well-versed in merchandising, display design, and customer relations.
Overview
12
12
years of professional experience
Work History
Assistant General Manager
Old Navy
Boston, MA
02.2022 - 08.2024
- Created visually appealing window displays to attract potential customers and enhance revenue growth.
- Mentored newly hired staff on merchandising operations and company standards.
- Organized product displays with appropriate signage to promote merchandise effectively.
- Utilized sketches and digital mapping for uniformity across multiple locations.
- Analyzed sales data to identify trends and optimize display strategies.
- Resolved customer complaints promptly while maintaining professionalism.
- Motivated team members through daily updates and meetings to achieve targets.
- Developed effective team schedules based on employee strengths and coverage needs.
Store Manager
Carter's
Watertown, MA
11.2019 - 09.2020
- Processed shipments and organized stock shelves for optimal visibility.
- Updated store pricing, signage, and merchandising to reflect current promotions.
- Delegated tasks based on shift requirements and individual strengths.
- Reorganized sales floor layout to enhance customer flow and product visibility.
- Developed schedules to ensure adequate coverage and maintain service levels.
- Hired and trained team of eight associates, conducting performance evaluations.
- Trained staff to provide exceptional customer service and support.
- Managed store appearance, including merchandising, displays, signage, and cleanliness.
Department Manager
Primark
Braintree, Massachusetts
01.2025 - 07.2025
- Monitored inventory levels and coordinated stock replenishment to ensure optimal supply.
- Conducted performance evaluations, providing actionable feedback for staff development.
- Managed shift overstock and executed thorough inventory control measures.
- Coached and trained new staff on department policies and procedures.
- Maintained departmental focus on sales and profit objectives by minimizing waste.
- Executed merchandising and promotional plans to achieve department sales targets.
- Tracked daily sales figures to analyze customer buying trends.
General Store Manager
LensCrafters
Boston, MA
04.2018 - 10.2019
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Greeted and assisted all customers daily in high-traffic retailer.
Store Manager
Claires
Cambridge, MA
10.2016 - 04.2018
- Met budget targets by controlling expenses and eliminating wasteful behaviors
- Processed shipments and maintained stock shelf organization
- Secured store perimeter and enforced procedures to minimize losses and protect store assets
- Increased profits 40% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis
- Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
Assistant Store Manager
Wetseal
Cambridge, MA
10.2014 - 01.2015
- Performed daily activities in timely manner, including managing housekeeping and inventory needs of store
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members
- Built proactive and productive relationships with Mall Manaagenent and business agents
- Mentored team on effective upselling and cross-selling techniques.
Sales Manager
Macys
Boston, MA
11.2013 - 10.2014
- Connected with customers daily to identify needs, offer assistance, and collect feedback for operational enhancement.
- Reviewed sales reports to improve performance metrics and ensure accurate inventory management.
- Executed merchandising initiatives and promotional strategies to increase overall sales.
- Aided in achieving business targets to elevate sales and customer satisfaction levels.
- Partnered with executives to recommend strategies derived from insights into sales processes.
- Trained staff on managing intricate sales scenarios and addressing challenging customer interactions.
Skills
- Training and development
- Relationship management
- Communication skills
- Customer engagement
- Motivation
- Delegation
Timeline
Department Manager
Primark
01.2025 - 07.2025
Assistant General Manager
Old Navy
02.2022 - 08.2024
Store Manager
Carter's
11.2019 - 09.2020
General Store Manager
LensCrafters
04.2018 - 10.2019
Store Manager
Claires
10.2016 - 04.2018
Assistant Store Manager
Wetseal
10.2014 - 01.2015
Sales Manager
Macys
11.2013 - 10.2014