Monique Hower

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• Partner with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
• Boost staff productivity with thorough EHR system training sessions tailored to individual needs.
• Participate as member of multi-disciplinary team providing on-going case management services to adults with severe and persistent mental illnesses.
• Developed and implemented comprehensive case management plans to address client needs and goals.
• Developed customized training solutions for diverse client needs, resulting in increased client satisfaction.
• Facilitated virtual, in-person and blended learning sessions.

• Providing elbow support for the front desk.
• Reporting any problems to the command center.
• Resolving issues and answering all questions.

• Supported multiple clinical systems and provided hands-on analytical support of various clinical modules.
• Delivered instructional presentations on equipment use, focusing on efficiency and safety.
• Provided elbow support to clinical end-users, and support staff during go-live projects.

• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Coordinated with maintenance personnel to ensure timely repairs and preventative maintenance on equipment for optimal functionality within the terminal environment.
• Provided exceptional customer service by addressing client concerns promptly and professionally, fostering positive relationships with key stakeholders.
• Hired, trained and educated new employees to improve company performance and efficiency.
• Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
• Conducted performance evaluations, providing constructive feedback to employees and recommending appropriate professional development opportunities.
• Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.

• Drafted, reviewed and revised contracts for accuracy and completeness.
• Oversaw contracts for over 20 different departments using both manual and automated strategies.
• Assessed risks inherent in contract changes and potential impacts, informing management in detail of concerns to avoid liabilities.
• Monitored incoming contracts and service agreements for correct pricing and information.
• Performed thorough analyses of existing agreements, recommending modifications or termination when appropriate based on cost-benefit considerations.
• Enhanced client relationships by providing exceptional support during the contract negotiation process.

• Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
• Monitored market trends closely enabling proactive adjustments in transportation strategies based on fluctuations in fuel prices, regulations, or other factors.
• Coordinated timely maintenance of fleet vehicles to reduce downtime costs associated with repairs or replacements.
• Evaluated team performance and provided feedback on areas requiring improvement.
• Coordinated driver dispatch to accomplish daily delivery requirements.
• Established strong relationships with suppliers, negotiating favorable terms while maintaining high quality standards for products received.

• Developed and implemented program evaluation systems to assess program impact.
• Monitored program performance to identify areas for improvement.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
• Provided comprehensive support by managing schedules, preparing reports, processing invoices, and handling correspondence for program administrators.
• Created reports, presentations and other materials for executive staff.
• Negotiated and executed contracts on behalf of department.