MONIQUE HUDSON
Montclair,NJ
Summary
I am an experienced hospitality leader with over 20 years in operations, specializing in food and beverage management, event planning, and front of house leadership within both union and non-union environments. I am known for delivering personalized high quality guest experiences through team development, service excellence and a deep commitment to anticipating guest needs. I am passionate about fostering a culture of care, attention to detail, and meaningful employee and guest engagement.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Food & Beverage Operations Manager
Marriott International
Newark, NJ
04.2024 - Current
- Supervise 23,000 square feet of event space, including 16 ballrooms and 16 meeting rooms, coordinating logistics for high-profile corporate events, weddings, and social functions delivering bespoke service experiences.
- Manage event setup, staffing, and execution, ensuring flawless service delivery, adherence to Marriott brand standards, and exceeding guest expectations.
- Lead daily restaurant and bar operations, ensuring service excellence, food safety compliance, and cleanliness, while implementing strategies to enhance guest loyalty and satisfaction.
- Manage payroll and scheduling for 25 banquet employees and 20 restaurant employees, optimizing labor costs, and maintaining adequate staffing levels.
- Increased guest satisfaction scores by over 20 points within three months, achieving the highest improvement of the year through enhanced service training and guest engagement strategies.
- Developed the 'Random Acts of Kindness' initiative, empowering staff to provide surprise and delight moments for guests.
- Lead a comprehensive staff retraining on Marriott service standards, food handling procedures, and guest interaction protocols, leveraging role-playing and scenario-based training methods.
- Recruit, train, and manage talent for banquet and restaurant operations, ensuring an effective employee life cycle.
- Conduct month-end beverage inventory for banquet and restaurant operations, ensuring accurate cost control, minimizing waste, and optimizing inventory management.
Managing Partner
Coffee & Cornbread
Montclair, NJ
02.2017 - 08.2024
- Founded and operated boutique-style restaurant concept, focusing on community integration, guest connection and operational excellence.
- Led strategic business development, driving revenue growth through targeted marketing, customer engagement, and brand positioning.
- Managed budgeting, forecasting, and P&L analysis, ensuring financial stability and profitability, while optimizing cost control measures.
- Processed payroll and managed financial operations using Heartland and Toast Payroll systems, ensuring accuracy and compliance.
- Built strong community partnerships, collaborating with local leaders and nonprofit organizations to provide meals for individuals facing food insecurity.
- Negotiated contracts with vendors and suppliers, securing favorable terms to optimize costs and enhance service offerings. Implemented cost-saving initiatives, streamlined operations, and reduced overhead to maintain profitability and long-term sustainability.
- Adapted to industry trends and evolving consumer preferences, refining menu offerings, and business strategies to stay competitive in a dynamic market.
Manager, Environmental Services
Memorial Sloan Kettering
New York, NY
05.2015 - 06.2017
- Directed Environmental Services operations for a 460-bed cancer center, ensuring a safe, patient-focused environment.
- Led a team of 175 employees, including 7 supervisors, while overseeing collaboration with an additional 350+ staff to drive efficiency and performance.
- Served as a Press Ganey champion, analyzing patient feedback, and executing initiatives to enhance satisfaction and service quality.
- Ensured strict compliance with healthcare cleaning protocols, infection control standards, OSHA regulations, and patient safety guidelines.
- Developed and led comprehensive training programs on sanitation best practices, PPE usage, chemical handling, and emergency response procedures.
- Conducted regular audits and quality inspections across patient rooms, surgical areas, and public spaces to uphold the highest hygiene standards. Managed inventory levels for cleaning supplies and PPE, optimizing resource allocation to meet operational demands efficiently.
- Led the coordination of environmental services by working closely with Office Administrators, PICU leaders, and Nursing teams to schedule and execute cleaning protocols based on patient care schedules.
- Ensured optimal timing for deep cleaning and maintenance, while minimizing disruptions to critical medical services.
- Demonstrated strong project management, stakeholder collaboration, and operational planning skills to maintain a safe and sanitary healthcare environment.
- Implemented service enhancements based on staff, patient, and family feedback to improve overall healthcare facility conditions.
Director of Hotel Operations
Renaissance Hotels & Resorts
New York, NY
03.2013 - 05.2015
- Served as an Executive Committee member, contributing to high-level decision-making, financial planning, and operational strategy.
- Led and directed multi-departmental teams, including Front Office, Guest Services, Housekeeping, and Food and Beverage, ensuring seamless operations and exceptional service delivery.
- Developed and executed strategic initiatives to enhance guest satisfaction, improve employee engagement, and optimize operational efficiency. Partnered with HR to implement and enforce hotel policies, oversee hiring, manage compensation, and foster a positive work culture.
- Managed a unionized workforce, ensuring compliance with labor agreements, while maintaining strong employee relations, and operational efficiency.
- Played a key role in financial decision-making, including budgeting, forecasting, and room pricing strategies, to align with the hotel’s financial objectives.
- Led regular property inspections, ensuring adherence to brand standards, cleanliness, and overall guest experience expectations.
- Analyzed financial performance and identified cost-saving opportunities, reporting on budget shortfalls in critique meetings with the Director of Finance, and presenting strategies to improve cost efficiency.
Resident Service Specialist
Related Management
New York, NY
09.2010 - 10.2012
- Conducted pre-move-in inspections to ensure apartments met high quality standards, enhancing resident satisfaction, and upholding customer service excellence.
- Collaborated with the Resident Manager and the Leasing Department to address and resolve resident concerns promptly, fostering a positive living environment. Managed service elevator scheduling and ensured compliance with Certificate of Insurance requirements, facilitating smooth operations and vendor access.
- Oversaw resident communications, addressing concerns, facilitating service requests, and promoting a positive living environment to enhance satisfaction and retention.
- Processed rent payments and financial transactions using Yardi software, maintaining accurate records, and ensuring timely payment processing. • Coordinated vendor relationships and procurement, overseeing service contracts, obtaining contractor bids for building repairs, and ensuring cost-effective maintenance solutions.
- Supervised concierge and porter staff, ensuring prompt responses to resident needs, and maintaining high service standards.
- Implemented property management policies, enforced lease terms, mediated resident disputes, and facilitated efficient service delivery.
- Planned and scheduled resident events, fostering community engagement, and enhancing resident satisfaction.
Education
Master of Science - Organizational Leadership
Fairleigh Dickinson University
Teaneck, NJBachelor of Science - Human Resources Management
Berkeley College
New York, NYSkills
- Scheduling staff
- Labor management
- Staff leadership
- Guest engagement
- Food safety management
- Staff training
- Atlas Payroll
- Heartland Payroll
Certification
- TIPS Certified #000035521574
- Food Protection Manager # 21152539
Timeline
Food & Beverage Operations Manager
Marriott International
04.2024 - Current
Managing Partner
Coffee & Cornbread
02.2017 - 08.2024
Manager, Environmental Services
Memorial Sloan Kettering
05.2015 - 06.2017
Director of Hotel Operations
Renaissance Hotels & Resorts
03.2013 - 05.2015
Resident Service Specialist
Related Management
09.2010 - 10.2012
Master of Science - Organizational Leadership
Fairleigh Dickinson University
Bachelor of Science - Human Resources Management
Berkeley College
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