Monique Huggard
Bristol,TN
Summary
Highly motivated with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
13
13
years of professional experience
Work History
Sales Associate
Amazon Warehouse
04.2022 - Current
- The job requirements include making sure that the packages are ready for delivery, the team is responsible for preparing and sorting packages, skills working with a handheld device for sorting, physical activity including walking 5 miles some days, relationship management skills, maintaining a professional appearance and attitude
- We contribute significantly by working together to ensure safety and the prompt delivery of packages to our consumers
- While attending King University full-time, I have been in my current position and in good standing for one year and three months
- When you surpass your expected performance, management and employees at Amazon can provide you feedback through their shout-out program
- Nearly every time I go to work, I get a shout-out.
Home Care Aide
Addus HealthCare, Inc
01.2019 - 10.2020
- The job responsibilities included assisting clients with everyday tasks like as getting dressed, taking a bath, preparing meals, making sure medications are taken, and helping them move more easily during their rehab recovery
- My client and I have a close, professional relationship
- I generally treat each and every one of my customers like family
- I hold certification in respiratory diseases, including COVID-19 techniques for identification, avoidance, mitigation, and control
- On April 5, 2020, the World Health Organization certified me.
Caregiver
03.2017 - 04.2019
- In March 2017, a stage 4 throat cancer diagnosis was given to my mother
- She had a peg tube and a tracheotomy
- She required close attention round-the-clock
- When I had help, I worked part-time at Sam's
- Club while remaining with my mother taking care of her full-time
- At this time, I took care of each of my mothers needs, including bathing her, ensuring she ate, took her medications, and traveling to her doctor and chemo visits
- Although having noticed that this was a difficult time for my mother and me, I gained the knowledge necessary to take care of someone who is ill
- I learned how to stay calm under pressure, tracheotomy and respiratory care, peg tube care, working with professionals for the best outcome, and listening skills.
Member Support
Sam’s Club
01.2017 - 01.2019
- I always went above and beyond to assist the member in resolving issues, to ensure that refunds were proper, and to do all of this in a welcoming manner
- I worked as a member support representative after moving up from the cashier job
- Helping consumers with refunds, complaints, price, memberships, opening new credits, etc., was my responsibility
- I also served as a COS, or cover for management
- My duties included aiding team management in arranging breaks for associates, helping clients and other associates, and offering outstanding assistance to our front-line staff
- I learned to stay calm in any situation, how to talk to people while also listening to their concerns, money management, customer support, and management skills.
Manager
Marathon Gas Station
03.2010 - 12.2016
- I was in charge of the stores smooth operation, timetables, money management, and deposits
- Controlling and properly analyzing all goods to obtain correct inventories was one of my duties
- I delivered all documentation on time, in order, and included daily computer invoices as well
- I worked as a cashier, then promoted to assistant manager, to managing my own store
- I learned how to engage with employees, make schedules, computer skills, invoice management, customer service, inventory, money management, customer relationships, how to address certain concerns or situations, onboarding and termination skills.
Education
Associate - Arts
Mountain Empire Community College
AA - General Studies
King University
Skills
- Verbal Communication
- Excellent People Skills
- Inventory Control Procedures
- Recognition of Security Risks
- Retail Store Operations
- Teamwork and Collaboration
- Meeting Deadlines
- POS System Operations
- Policy and Procedure Adherence
- Listening Skills
- Online Systems
- Time Management
- Documentation and Recordkeeping
Accomplishments
- Computer Proficiency - Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
- Documented and resolved inventory which led to implementing new polices
Additional Information
- Authorized to work in the US for any employer
Timeline
Sales Associate
Amazon Warehouse
04.2022 - Current
Home Care Aide
Addus HealthCare, Inc
01.2019 - 10.2020
Caregiver
03.2017 - 04.2019
Member Support
Sam’s Club
01.2017 - 01.2019
Manager
Marathon Gas Station
03.2010 - 12.2016
Associate - Arts
Mountain Empire Community College
AA - General Studies
King University