Summary
Overview
Work History
Education
Skills
Timeline
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Joy Burlew

Seaside Park,NJ

Summary

Seasoned Swiss Time Piece and Luxury Fine Jewelry Professional well-versed in custom creation and CAD technology. Innovative, artistic and diligent about meeting client needs and producing long-lasting, high quality heirloom pieces; Sales and Business Acumen; Extensive Appraisal Knowledge

Overview

31
31
years of professional experience

Work History

Brand Ambassador for Gabriel NY

Gary Michaels Fine Jewelers
10.2020 - Current


  • Top Sales Associate. Managed and strengthened operations bringing in more than $1.3 mil in sales per year while working Part Time
  • Deliver concierge service to clients. Meet with clients throughout jewelry making processes to define needs and expectations, discuss budgets, showcase designs and assess satisfaction.
  • Created jewelry from materials such as gold or platinum and precious or semiprecious stones.
  • Examined completed products and unmounted gemstones to produce appraisals based on pricing guidelines, market knowledge, stone grades and rarity.

Owner/Operator

Soldi Per Oro, Charming Charities
05.2008 - 06.2020
  • Created at home Gold selling business from one event that to date has a repeat customer base exceeding 1100 clients
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.

Lead/Assistant Manager, Customer Service

Nordstrom
11.2006 - 05.2008
  • Mentored team members to enhance professional development and accountability in workplace.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Check to ensure that appropriate changes were made to resolve customers' problems

Manager

Hamilton Jewelers, Red Bank
01.2005 - 10.2006
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Checked completed jewelry pieces to evaluate quality and made adjustments to align with customer demands.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
  • Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
  • Offered clients and employees expertise on repair needs, educating about feasible repairs and potential problems.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
  • Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy
  • Personal sales volume consistently exceeded goals by 30% or more

Assistant Manager

Columbian Emeralds
08.1997 - 07.1998
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or dismiss workers when appropriate
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards
  • Achieved all sales goals in excess of $750,000.00 yearly.

Fine Jewelry Manager

Tourneau
11.1992 - 06.1997
  • Conducted in-depth research to identify sourcing for high-quality materials and stones at attainable pricing.
  • Check shipments when they arrive to ensure that orders have been filled correctly and that goods meet specifications
  • Checked completed jewelry pieces to evaluate quality and made adjustments to align with customer demands.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires
  • Conducted thorough inspections and cleanings of jewelry items to evaluate expected durability and construction quality.
  • Optimized inventory, security and budget controls to keep business operating at streamlined, efficient and cost-effective levels, maintaining profits
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
  • Achieved Million dollar+ sales each year
  • Estimate and quote trade-in allowances.

Education

High School Diploma -

Manalapan High School
Manalapan, New Jersey

Design/Merchandising

Art Institute of Philadelphia
Philadelphia, Pennsylvania

Skills

  • Gemstone Knowledge
  • Diamond Grading Methodologies
  • Luxury Watch Sales Specialist:

    • Omega, Cartier, Breitling, Grand Seiko,

    Tag Heuer, Michelle, Frederick Constant,

    Rolex, IWC, Jager Le Coultre, Blanc Pain,

    Audemar Piquet, Piaget, Ulysse Nardin

  • Fine Jewelry Sales:

    • Roberto Coin, Marco Bicego, Hulchi Bellini,

    David Yurman, Lagos, Nouvel Heritage

  • Quality Production
  • GIA Standards

Timeline

Brand Ambassador for Gabriel NY

Gary Michaels Fine Jewelers
10.2020 - Current

Owner/Operator

Soldi Per Oro, Charming Charities
05.2008 - 06.2020

Lead/Assistant Manager, Customer Service

Nordstrom
11.2006 - 05.2008

Manager

Hamilton Jewelers, Red Bank
01.2005 - 10.2006

Assistant Manager

Columbian Emeralds
08.1997 - 07.1998

Fine Jewelry Manager

Tourneau
11.1992 - 06.1997

High School Diploma -

Manalapan High School

Design/Merchandising

Art Institute of Philadelphia

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Joy Burlew