Monique Jagoditsh
Tucson,AZ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Eegees
07.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed strategy to increase sales and drive profits.
- Created employee schedules to align coverage with forecasted demands.
Shift Manager
Eegees
09.2021 - Current
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Crew Member
Eegees
04.2020 - Current
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Customer Service Representative & Sales Associate
Vxi Global Solutions
01.2016 - 04.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Tax Preparer
Pronto Tax School
Online11.2023
GED -
El Rio Adult Education
Tucson, AZ10.2010
Skills
- Operations Management
- Recruiting and Interviewing
- Task Delegation
- Employee Scheduling
- Customer Rapport
- Staff Development
Timeline
Assistant Manager
Eegees
07.2022 - Current
Shift Manager
Eegees
09.2021 - Current
Crew Member
Eegees
04.2020 - Current
Customer Service Representative & Sales Associate
Vxi Global Solutions
01.2016 - 04.2020
Tax Preparer
Pronto Tax School
GED -
El Rio Adult Education
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