Monique James
Lakeland
Summary
Dynamic Sr. Specialist at Progressive with a proven track record in quality management and relationship building. Spearheaded initiatives that enhanced team performance and improved customer satisfaction. Leveraged coaching skills to elevate staff capabilities, driving significant operational improvements and fostering a culture of knowledge and sharing.
Overview
7
7
years of professional experience
Work History
Sr. Specialist-Resolution Assit
Progressive
12.2017 - Current
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Supported department leadership in implementing new policies, procedures and controls.
- Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
- Followed all company policies and procedures to deliver quality work.
- Evaluated performance of reps and provided coaching to address opportunities to help resolve the customer needs and issues.
Education
High School Diploma -
Plantation Sr. High
Fort Lauderdale, FL06-1998
Skills
- Quality Management
- Relationship Management
- Coaching and mentoring
- Documentation management
- Issue Identification
- Team performance improvement
- Knowledge sharing
Timeline
Sr. Specialist-Resolution Assit
Progressive
12.2017 - Current
High School Diploma -
Plantation Sr. High
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