Monique James
East Orange,NJ
Summary
Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Overview
14
14
years of professional experience
Work History
Service Advisor -Rental Manager
Edison Infiniti
05.2022 - 07.2025
- Provided exceptional customer service by effectively addressing inquiries and resolving issues.
- Coordinated service appointments, ensuring optimal scheduling for technicians and customers.
- Facilitated clear communication between customers and technical staff to enhance service quality.
- Managed service documentation, maintaining accurate records of transactions and customer interactions.
- Trained new staff on operational procedures and best practices to improve team efficiency.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
Senior Sales Associate
Paul Miller Honda
01.2015 - 01.2020
- Partnered with new, potential, and existing customers on the purchase of their new vehicle by understanding their automotive needs and providing recommendations
- Demonstrated and explained functionality of features on all available Honda Certified products
- Initiated and completed paperwork for financing or leasing
- Sold enhancement accessories from the parts department
- Scheduled upcoming service appointments
- Contacted existing customers to inform them of new products and promotions
- Stayed up to date on products and trends by conducting research through automotive releases
Customer Service Representative
Planet Honda
01.2012 - 01.2015
- Identified the needs of customers to schedule automotive service appointments
- Explained and advised on various available automotive services
- Partnered with the parts department to identify quality parts for customers based on their needs
- Partnered with the body shop to assist customers with understanding damages and repairs for their vehicles
- Resolved customer issues and grievances and directed unresolved complaints to the respective departments for follow up
Education
Echocardiogram Technician
Aims Education
01.2011
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New Dorp High School
01.1999
Skills
- New and pre-owned automobile sales
- Industry Trends
- Strategic negotiations
- Customer Service
- Microsoft Office Suite
HONORS
Honda’s Council of Sales Winner- 2019, 2020-Silver Status
Timeline
Service Advisor -Rental Manager
Edison Infiniti
05.2022 - 07.2025
Senior Sales Associate
Paul Miller Honda
01.2015 - 01.2020
Customer Service Representative
Planet Honda
01.2012 - 01.2015
Echocardiogram Technician
Aims Education
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New Dorp High School