Monique Janea
Cupertino,CA
Summary
High-performing professional with years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
9
9
years of professional experience
Work History
Operations Manager
Surefox North America
San Francisco, CA
08.2022 - Current
- Monitored and improved efficiency of processes, team performance, and customer service.
- Established effective relationships with vendors to negotiate pricing and secure products needed for clients.
- Coordinated with other departments including sales, marketing, finance, human resources. To ensure efficient operations.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Responded to information requests from superiors, providing specific documentation.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Measured and reviewed performance via KPIs and metrics.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
Estate Security
Aegis Investigations
Los Angeles, CA
12.2022 - 08.2023
- Conducted functional, integration, system, performance, security, and acceptance tests on various software applications.
- Maintained inventory records for all issued equipment related to security operations.
- Trained personnel on security protocols, emergency response plans, and safety practices.
- Monitored the premises to identify potential security risks and addressed any suspicious activity.
- Conducted regular patrols of the property to ensure safety regulations were being followed.
Executive Protection Agent
Gold Spartan/ Fam International
Beverly Hills, Saudi Arabia , CA
07.2016 - 12.2021
- Conducted threat assessments and managed security operations for high-profile individuals.
- Developed and implemented emergency response plans in the event of a security breach.
- Provided close protection services to clients while traveling domestically or internationally.
- Maintained detailed logs of daily activities, including locations visited, people met with, and any incidents that may have occurred.
- Performed risk management analysis on potential venues or events prior to visits by principals.
- Facilitated communication between clients, support staff, and law enforcement personnel when required.
Police Communication Operator
Costa Mesa Police Department
Costa Mesa, CA
07.2020 - 01.2021
- Received and responded to emergency calls from the public, determined nature of call and dispatched appropriate personnel.
- Monitored alarm systems, radio frequencies, and CCTV surveillance cameras for suspicious activity.
- Provided support to officers in the field by relaying information and responding to requests in a timely manner.
- Updated police databases with relevant information including suspect descriptions, vehicle details and incident reports.
Security Specialist
Independent Contracting
Los Angeles , Ca
07.2016 - 12.2019
- Developed and maintained security policies, procedures, and standards to ensure compliance with applicable regulations.
- Conducted regular audits of system logs to identify potential threats and suspicious activities.
- Trained personnel on proper use of equipment, applications, and best practices for information security.
- Conducted regular inspections of properties to identify any potential maintenance or repair issues.
- Performed calendar management and scheduling of appointments for the executive.
- Coordinated meetings between external partners and clients.
Education
Associate of Arts - Criminal Justice
Coast Career Institute
Huntington Beach Certificate Specialization - International Business Specialization
University of London
Certificate Specialization - International Security Management
Erasmus University Rotterdam
Associate of Arts - Paralegal
Coastline College
Huntington Beach Skills
- Logistics Oversight
- Customer Service
- Performance monitoring
- Document Control
- Process Improvement
- Incidents management
- Team Building/Leadership
- Logistics Management
- Program Administration
- Procedure Development
References
References available upon request.
Timeline
Estate Security
Aegis Investigations
12.2022 - 08.2023
Operations Manager
Surefox North America
08.2022 - Current
Police Communication Operator
Costa Mesa Police Department
07.2020 - 01.2021
Executive Protection Agent
Gold Spartan/ Fam International
07.2016 - 12.2021
Security Specialist
Independent Contracting
07.2016 - 12.2019
Associate of Arts - Criminal Justice
Coast Career Institute
Certificate Specialization - International Business Specialization
University of London
Certificate Specialization - International Security Management
Erasmus University Rotterdam
Associate of Arts - Paralegal
Coastline College
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