Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Monique Jaramillo

Monique Jaramillo

Albuquerque,NM

Summary

Dynamic hospitality professional with extensive experience at Hyatt Place Airport, excelling in guest relations and payment processing. Proven ability to enhance customer satisfaction through exceptional communication and organizational skills, resulting in increased loyalty and positive feedback. Skilled in managing reservations and check-in procedures, ensuring seamless guest experiences.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Front Desk Agent

Hyatt Place Airportrport
06.2024 - Current
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy
  • Streamlined front desk operations for improved efficiency and faster service delivery.
  • Monitored lobby area for cleanliness and comfort, ensuring positive first impression.
  • Boosted online ratings by soliciting guest feedback and addressing online reviews.
  • Resolved guest complaints with effective problem-solving, improving overall guest experience.
  • Trained new staff members in customer service techniques and hotel operations.

Housekeeper

La Quinta
04.2024 - 06.2024
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.

Cashier

Macys Department Store
12.2011 - 04.2012
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Addressed customer needs and made product recommendations to increase sales.
  • Processed refunds and exchanges in accordance with company policy.

Receptionist/ Assembly

GSI Doc
02.2008 - 04.2012
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.

Parking Attendant

City of Albuquerque
04.2009 - 06.2010
  • Answered general questions about parking fees, facilities, and directions.
  • Promoted a welcoming atmosphere by greeting each customer upon arrival, offering assistance when needed throughout their visit.
  • Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
  • Demonstrated excellent multitasking abilities while balancing responsibilities such as fee collection, space assignment, and customer inquiries.
  • Provided exceptional customer service, addressing inquiries and resolving any parking-related issues.
  • Assisted with parking lot security to deter theft and other criminal activities in parking lots.
  • Kept parking area clean and well-maintained, removing debris and snow as necessary to ensure customer safety.

Education

GED -

CNM
Albuquerque, NM
08.2005

Skills

  • Hotel management
  • Payment processing
  • Guest relations
  • Reservation systems
  • Check-in procedures
  • Customer service
  • Communication skills
  • Organizational skills
  • Multitasking ability
  • Team collaboration
  • Sales support
  • Guest services
  • Credit and cash payments
  • Oral and written communications
  • Guest accommodations
  • Housekeeping
  • POS systems
  • Reservations
  • Training and mentoring
  • Payment oversight
  • Guest amenities
  • Phone and email etiquette
  • Nightly audits

Certification

Alcohol servers certificate

Timeline

Front Desk Agent

Hyatt Place Airportrport
06.2024 - Current

Housekeeper

La Quinta
04.2024 - 06.2024

Cashier

Macys Department Store
12.2011 - 04.2012

Parking Attendant

City of Albuquerque
04.2009 - 06.2010

Receptionist/ Assembly

GSI Doc
02.2008 - 04.2012

GED -

CNM

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Monique Jaramillo