Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Monique Jeanty Jacques

Miami,Florida

Summary

Detail-oriented professional with extensive experience in customer service and Home Care Administration. Proven track record as a Home Care Administrator, Patient Care Coordinator, and Front Office Manager, demonstrating strong capabilities in direct care. Skilled in managing multiple tasks, prioritizing effectively, and delivering compassionate support. Strong communication, problem-solving, and technical skills enhance overall service delivery.

Overview

20
20
years of professional experience

Work History

Guest Service Agent

Hilton Miami Downtown
Miami, FL
02.2025 - Current
  • Facilitated seamless guest check-in and check-out processes through warm greetings.
  • Managed reservations in Hilton's property management system to ensure accuracy.
  • Handled guest inquiries and resolved issues with professionalism and efficiency.
  • Provided comprehensive information on hotel amenities, services, and local attractions.
  • Answered multi-line telephone with a courteous tone to address inquiries.
  • Transmitted documents and information to guests via email, mail, or fax.

Guest Service Agent

Sheraton Hotel
Miami, FL
10.2022 - 09.2024
  • Greeted guests warmly, assisting with efficient check-in and check-out processes.
  • Managed reservations using Hilton's property management system to optimize efficiency.
  • Resolved guest inquiries and issues promptly, maintaining high professionalism.
  • Provided detailed information on hotel amenities, services, and local attractions.
  • Responded to inquiries via email, telephone, and in-person interactions.
  • Handled reservations from patrons through phone and online platforms.
  • Answered multi-line telephone inquiries with a courteous tone to deliver general information.

Night Auditor

Town Place & Suites
Doral, FL
01.2024 - 08.2024
  • Managed night shift front desk operations to ensure guest satisfaction.
  • Processed nightly financial reports and balanced cash drawers.
  • Assisted guests with check-ins, check-outs, and inquiries promptly.
  • Resolved guest concerns and complaints to improve overall experience.
  • Conducted night audits, verifying room occupancy and reviewing hotel revenue.
  • Audited daily cash and credit transactions, resetting registers for next day.
  • Checked auditing discrepancies by reconciling cash drops with credit transactions.
  • Greeted arriving guests and facilitated efficient check-in processes.

Field Canvassing

Civic 360 LLC
Miami, FL
01.2022 - 12.2022
  • Trained new canvassers on effective communication and engagement techniques.
  • Developed targeted outreach strategies for diverse neighborhoods.
  • Collected signatures and personal information for electoral parties and businesses.
  • Utilized persuasive speech to influence public opinion.
  • Walked significant distances daily to gather signatures and register voters.

Security Officer

ORNA SECURITY
Miami, FL
12.2017 - 06.2018
  • Monitored premises to ensure safety and security of personnel and property.
  • Conducted regular patrols to identify and mitigate potential security risks.
  • Documented daily activities and incidents in detailed reports for management review.
  • Greeted staff, guests, and vendors upon arrival at facility entrance.
  • Verified photo IDs and tickets to grant access to guests.
  • Performed routine inspections of facility grounds, parking lots, and perimeter areas.

Sales Marketing Promoter

Lycamobile
Orlando, FL
11.2013 - 12.2016
  • Developed proposals for service and product strategies based on marketing data analysis.
  • Evaluated digital presence for products, services, and brands to inform strategic planning.
  • Collaborated with sales team to facilitate successful product launches and maximize impact.
  • Distributed promotional materials to enhance subscriber acquisition and engagement.

Guest Service Agent

Hampton Inn & Suites
Kissimmee, FL
12.2012 - 12.2013
  • Streamlined check-in and check-out procedures to maximize efficiency.
  • Promptly addressed guest inquiries and resolved issues, ensuring high service standards.
  • Managed accurate billing and payment processing at front desk operations.
  • Greeted guests warmly to foster a welcoming environment.

Vacation Service Coordinator

Sheraton Vistana Resort
Orlando, FL
05.2010 - 12.2012
  • Coordinated service requests and scheduled appointments for clients and staff efficiently.
  • Managed reservations and conducted calls to qualify guests prior to tours.
  • Scheduled 90-minute tours of timeshares for guests.
  • Collaborated with cross-functional teams to enhance service offerings effectively.
  • Verified guest income eligibility before touring.
  • Provided discounts for Disney parks as part of tour packages.

Companion Care Administrator

The Finest Concierge
Apopka, FL
06.2010 - 06.2012
  • Ensured client safety by providing companionship and emotional support during daily routines.
  • Assisted clients with personal care while prioritizing comfort and hygiene standards.
  • Organized recreational activities to strengthen social connections among clients.
  • Maintained detailed records of client interactions to uphold accountability.
  • Communicated effectively with families regarding specific client needs and preferences.
  • Identified operational inefficiencies, contributing to strategic enhancements of services.
  • Managed administrative staff, overseeing hiring, training, and termination of independent contractors.
  • Implemented innovative technology solutions to enhance office productivity.

Patient Care Coordinator

Curascript Pharmacy
Lake Mary, FL
10.2007 - 10.2009
  • Streamlined scheduling of patient consultations and follow-up appointments for efficiency.
  • Assisted healthcare providers with patient inquiries and prescription clarifications promptly.
  • Communicated medication side effects and usage instructions to patients clearly.
  • Collaborated with insurance companies to verify coverage and resolve billing discrepancies.
  • Obtained informed consent and payment documentation, ensuring accurate filing in system.
  • Fostered a positive environment for patients, families, and staff through exceptional customer service.
  • Provided emotional support and counseling to patients during challenging situations.
  • Coordinated claims processing with insurance companies to enhance reimbursement timelines.

Front Office Manager

Quality Suites Universal
Orlando, FL
06.2005 - 08.2007
  • Coordinated front desk operations to streamline guest check-in and service processes.
  • Supervised front office staff and delegated tasks based on priorities and goals.
  • Implemented training programs that enhanced customer service skills among team members.
  • Addressed guest complaints swiftly to uphold service excellence.
  • Maintained precise records of room availability, optimizing reservation systems.
  • Collaborated with housekeeping and maintenance to ensure readiness of accommodations.
  • Conducted performance reviews, providing feedback to drive employee development.
  • Managed recruitment and onboarding processes for new front office hires.

Education

Bachelor's Degree - Health Care Administrator

Everest University North
Orlando, FL
10-2013

Skills

  • Written and verbal communication
  • Customer satisfaction and service
  • Leadership and teamwork
  • Pressure management
  • Time management
  • Microsoft Office proficiency
  • Attention to detail
  • Decision making
  • Self-starter attitude
  • Guest relations and services
  • Reservation management
  • Cash handling and management
  • Conflict resolution skills
  • Hospitality services expertise
  • Client relationship management
  • Language proficiency in Creole and French

Languages

  • Creole
  • English

Accomplishments

  • Employee of the month 2009 at Curascript Pharmacy
  • Employee of the month May 2023 at Sheraton Miami Executive Airport Hotel

Timeline

Guest Service Agent

Hilton Miami Downtown
02.2025 - Current

Night Auditor

Town Place & Suites
01.2024 - 08.2024

Guest Service Agent

Sheraton Hotel
10.2022 - 09.2024

Field Canvassing

Civic 360 LLC
01.2022 - 12.2022

Security Officer

ORNA SECURITY
12.2017 - 06.2018

Sales Marketing Promoter

Lycamobile
11.2013 - 12.2016

Guest Service Agent

Hampton Inn & Suites
12.2012 - 12.2013

Companion Care Administrator

The Finest Concierge
06.2010 - 06.2012

Vacation Service Coordinator

Sheraton Vistana Resort
05.2010 - 12.2012

Patient Care Coordinator

Curascript Pharmacy
10.2007 - 10.2009

Front Office Manager

Quality Suites Universal
06.2005 - 08.2007

Bachelor's Degree - Health Care Administrator

Everest University North

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